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Responsibilities
1. Take calls from prospective Medical Negligence clients, gathering key information in an empathetic manner.
2. Systematically document gathered information for further use in the clients’ process.
3. Liaise with specialists and case handlers to aid decision-making on potential clients’ claims.
4. Own and take responsibility for the client experience, ensuring the client is at the heart of all actions.
5. Review and analyse key medical and personal documents provided by prospective clients to ensure relevance for decision-making.
6. Capture information and data into templates based on clients’ demands and injuries.
7. Effectively communicate with medical experts to capture their views on medical facts and relay outcomes to relevant internal stakeholders.
8. Draft correspondence to clients, communicating decisions made on their matters after consulting necessary stakeholders.
9. Work towards individual and departmental KPIs and SLAs.
About You
* Excellent interpersonal and communication skills, particularly listening and questioning.
* Ability to collaborate effectively as a team.
* Ability to balance empathy and professionalism when communicating with prospective clients.
* Demonstrated experience in a customer/client focused role.
* Knowledge of IT systems.
* Service sector experience is desirable.
* Legal education desirable but not essential.
Benefits
* 25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too.
* Generous and flexible pension schemes.
* Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid).
* Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.
We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!
Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.
Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 27/06/2025 by TN United Kingdom
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