Job Description
Soldo is the proactive spend management solution that frees progressive businesses to accomplish more. Over 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense.
Soldo frees finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management platform, user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminates the inefficiency in managing business spending.
By proactively managing decentralised spend, organisations empower employees to spend when and where it's needed, keeping productivity high while avoiding month-end surprises.
Founded in 2015 by Italian digital innovator Carlo Gualandri, Soldo is headquartered in London, with offices in Dublin, Milan, and Rome.
We’re looking for people with big ambitions, cool heads, sharp minds, and warm hearts. Come and join us as we grow together.
What’s in it for you
* Competitive salary
* Private healthcare for you and your family
* Pension scheme
* Flexible working options including working from home or our Marylebone office
* 60 days’ work anywhere, even outside the UK if you want
* 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday
* Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget
* Employee Assistance Programme and wellbeing portal
The role
As an IT Support Engineer, you will provide hands-on, face-to-face and remote support to end users on various technical issues and problems relating to hardware, software, and peripherals. You will be required to work on-site or via remote connection to assist with hardware installations, operating system and software upgrades, systems integrations and basic IT-related issues.
You possess a continual improvement mindset, and that will drive everything you do. You will be on the lookout for opportunities to gain efficiencies and actively contribute to the improvement and documentation of IT departmental processes and procedures.
Responsibilities
* You will support multiple platforms including Windows 10/11 and Linux laptops, MacBooks, Android and iOS mobile devices, virtual desktops, videoconferencing equipment, and Microsoft Office 365 desktop and mobile applications.
* You will perform administrative tasks in Microsoft 365 management tools including Azure Active Directory, Azure toolsets (Intune, Autopilot, Data Loss Prevention, Flows etc) and assist in delivering differentiating solutions to the Soldo community.
* Additionally you will administer the Soldo Microsoft 365 tenant ensuring seamless service delivery to Soldo users.
* Maintaining a good working relationship with Soldo’s managed service providers to maximise service delivery will be key to the role. This will include conducting knowledge transfer sessions, identifying and implementing improvements to standard operating procedures utilised by Level 1 and Level 2 teams, and providing feedback to the IT Service Manager ahead of service review meetings.
* You will be responsible for responding to, documenting, and resolving escalated service tickets in a timely manner according to SLA.
* You will perform troubleshooting and root cause analysis on escalated issues and recommend procedures and controls for problem prevention. This may require independent work, sharing information, or assisting other members of the IT team with work orders.
* Automation is central to service delivery at Soldo and you will assist in driving automation and utilisation of self-service tools within end user compute and Soldo’s Microsoft environment.
* You will occasionally document and implement change requests both onsite and remotely, and may be required to present changes at weekly CAB meetings.
We're looking for someone who must have
* Commercial experience in a customer-facing role supporting end user compute services, as a desktop support analyst or support technician.
* Proven experience working with Windows 10, Azure, Microsoft 365, and Intune is essential. Certification for Azure technologies is highly desirable.
* Mac device and MacOS experience is highly desirable. Experience administering JAMF to manage MacOS devices is a plus.
* Working with an ITIL environment and prior experience using ITIL Service Management tool (ServiceNow, BMC Remedy, Jira Service Management)
* Strong communication skills with ability to develop strong relationships within your own team, department, and the wider business
* You must have excellent problem-solving skills in order to diagnose, evaluate, and resolve complex issues or, when appropriate, escalate or route them to other IT staff members.
* Flexible and adaptable with the ability to work in a fast-paced environment.
* Exposure to working in a financially regulated environment would be beneficial