Job Description
Customer Service Administrator | Grangemouth | Permanent | Competitive Annual Salary |
Your new company
You will be joining a well-established and reputable business based in the Grangemouth area. With a strong presence in the UK, the company specialises in providing efficient, reliable distribution services to a broad range of commercial clients. Known for its commitment to operational excellence and customer satisfaction, the organisation offers a collaborative and supportive working environment where employees are encouraged to develop and grow.
Your new role
As a Customer Service Administrator, you will play a key role in supporting daily operations and ensuring a high standard of service delivery to customers. You will act as a central point of contact for client enquiries, coordinating closely with internal departments to ensure smooth communication and timely resolution of issues.
Key responsibilities will include:
* Handling inbound calls and emails from customers in a professional and timely manner
* Processing customer orders, updating systems, and maintaining accurate records
* Liaising with internal teams to track order progress and communicate status updates
* Resolving customer queries, complaints, and service issues efficiently
* Supporting general administrative duties such as data entry, reporting, and documentation
* Assisting with scheduling and ensuring service-level agreements are met
This is a fast-paced role that requires strong organisational skills and the ability to prioritise workload effectively. What you'll need to succeed To be successful in this role, you should have:
* Previous experience in a customer service or administrative position
* Excellent communication skills, both written and verbal
* Strong attention to detail and a high level of accuracy
* The ability to remain calm under pressure and manage multiple tasks simultaneously
* Good IT skills, including experience with Microsoft Office and CRM or transport systems
* A proactive and team-oriented approach with a willingness to learn
What you'll get in return In return, you will receive:
* A competitive salary and benefits package
* Opportunities for training and career progression within a growing organisation
* A supportive and friendly team environment
* Exposure to a dynamic and essential industry sector
* Stable, long-term employment with a respected local employer
This role is ideal for someone looking to build a career within customer service and logistics while contributing to a high-performing team. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4802076