Descripción
Supervisor – The Foley, Claygate
Located in the vibrant village of Claygate, The Foley is a stylish and lively premium pub known for its warm atmosphere, quality food, and exceptional service. We’re looking for a passionate and confident Supervisor to join our management team and help lead from the front – setting the standard for our team and delivering memorable guest experiences every shift.
About the role:
As a Supervisor at The Foley, you'll support the management team in the day-to-day running of the pub, helping to lead shifts, motivate the team, and keep service smooth, slick, and full of energy. You’ll be hands-on during busy shifts, a go-to for your team, and a key player in driving standards, service, and team development forward.
What you'll be doing:
1. Leading by example and supporting the team during busy shifts
2. Running sections, managing the floor or bar, and ensuring excellent service at all times
3. Handling guest queries and complaints with professionalism and confidence
4. Training and supporting new team members
5. Opening and closing the pub, cashing up and completing relevant paperwork
6. Working closely with management on service standards, sales targets, and team motivation
7. Helping to deliver key KPIs like upselling, checkbacks, table turnover, and Reputation score growth
What we're looking for:
8. Previous experience in a supervisory or senior FOH role
9. Confident, calm and capable under pressure
10. A strong communicator and team player
11. Organised and hands-on with a keen eye for detail
12. Passionate about hospitality and delivering stand-out service
13. Flexible, reliable, and able to lead with positivity and professionalism
What we offer:
14. Competitive hourly pay (plus tips)
15. 20% discount across all Young’s pubs and hotels
16. Full training and clear development pathway towards management
17. Meals on shift and a fun, supportive team culture
18. The chance to be part of a standout pub that values high standards and great people