1. Provide regular monthly Service/Team updates to General Manager and Operational Managers/Leads. 10. Ability to use a range of software programs, such as Microsoft Word, Excel, PowerPoint, Outlook, and a range of office equipment including multi-function device for photocopying, printing, scanning etc.
2. To be available for regular supervision by the Operational Manager. 12. Undertake regular 1:1 supervision sessions with identified call handling staff as directed by the Operational Manager or Lead and report any training issues and needs.
3. To deliver appropriate training to staff and support induction for new member of staff and produce appropriate training plans/s for the role. 14. Be accessible wherever possible at all times within core working hours.
Decisions and judgements 15. Autonomy to provide a comprehensive business support infrastructure for the General Manager and Operational Managers/Leads in extracting and analysing reports and data for all LAP outcome measures (Quantity and Quality) and feeding back in such a format that can be understood and actioned by the Services/Teams to achieve compliance, inform supervision and forward planning. 16. Monitor ESR Business Intelligence system to ensure compliance with staff mandatory training/appraisals/sickness providing reports to the operational lead as necessary.
1. To ensure robust systems are in place to monitor, capture, extract and analyse relevant data to measure performance against contracts and to support compliance with Key Performance targets providing relevant information on a daily basis in a variety of formats. 18. Monitor, extract and analyse complex information from a variety of sources including the Patient Information System in order to meet reporting requirements on a daily basis.
This includes sensitive information contained within clinical documentation. 19. Assist the General Manager, Operational Managers & Leads with monthly Nominal Roll, leave and expense returns as required providing reports as necessary. 20.
To deliver appropriate training to staff on the Patient Information System and identify and report any training issues/needs to the Operational Manager or Lead. 21. Review Risk Register on a regular basis in line with local guidance. 22.
Collect and store information that will provide evidence of compliance with CQC standards. 23. Contribute to local policy and suggest changes to improve service or protocols. 24.
To undertake other duties as may be required suitable to the banding of the post. Physical demands of the job 25. There is a frequent requirement for sitting in a restricted position for a substantial proportion of the working time either, at a computer desk, in meetings or while driving. 26.
Requirement to concentrate for long periods of time working on reports such as the deep dive report for KPIs. Post holder would be required to maintain concentration with interruptions on a regular basis. 27. The post holder will have the ability to travel across trust sites as required.