Join a dynamic production industry leader as a Customer Services Advisor and be the point of contact for all customer inquiries, ensuring exceptional support and satisfaction. Working as part of our client's Customer Services team, you will play a vital role in delivering exceptional customer service and managing various administrative duties.
Key Responsibilities:
1. Handle customer queries on the phone and via email, resolving issues efficiently and professionally.
2. Chase deliveries with suppliers and couriers, providing proof of deliveries and tracking information for orders.
3. Monitor purchase order confirmations and track shipments to ensure timely delivery.
4. Raise support tickets to log queries and process returns of faulty or incorrectly ordered goods.
5. Manage incoming calls with a friendly and professional manner, resolving and distributing supplier paperwork.
6. Communicate effectively with the team and prioritise workload and priorities.
7. Collaborate with other departments to ensure successful order processing and sales work.
Person Specification:
8. Experience working in a customer support/admin role, passionate about providing outstanding customer service.
9. Excellent written and verbal communication skills, with the ability to understand customer pain points and resolve issues.
10. Highly organised with excellent attention to detail.
11. Ability to balance multiple tasks, deadlines, and customer needs simultaneously.
12. Proficient in Microsoft Office, particularly Excel, and experience with Sage is highly advantageous.
13. Logistics and supply chain knowledge will be an advantage.
14. Excellent customer service, problem-solving, and time management skills.
15. Positive attitude, self-motivated, and ability to work well with customers and colleagues at all levels.
This is a fantastic opportunity to join a renowned production company and be a valuable member of their Customer Services team. With a competitive salary between £23, to £26, per annum, you will have the chance to work in a fast-paced, dynamic environment where your customer focus and positive attitude will be greatly appreciated.
If you are ready to take on this exciting challenge and provide exceptional customer support, apply now!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.