Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert:
Department: Health and Social Care (Qualified and Non-Qualified)
Operation: Sanctuary Supported Living
Closing Date: .
Requisition: 224708
Training & Quality Officer
Parade Enterprise Centre, 14 The Parade, Blacon, CH1 5HN
£31,451 per annum (rising to £33,107 after 12 months, subject to performance)
37.5 hours per week
Sanctuary Supported Living is recruiting a Training & Quality Officer based at The Parade Enterprise Centre in Chester, with regular travel to our sister site in Cheadle, Stockport.
We deliver personalized housing, care, and support services across England, helping people live independently. As a not-for-profit organization, we prioritize customer-centric services and staff development.
The role involves:
1. Developing policies and reviewing training materials.
2. Implementing and communicating policies effectively.
3. Supporting business continuity through procedures and training.
4. Assisting in audits and monitoring service performance against KPIs and standards.
5. Handling complaints and service issues to meet customer expectations.
6. Supporting recruitment, training, and staff development to ensure quality service delivery.
7. Participating in special projects aligned with organizational values.
Skills and experience required:
1. Experience in customer service, administration, or a related field.
2. Ability to work under pressure.
3. Strong communication and interpersonal skills.
4. Knowledge of information systems and databases.
5. Valid driving license, as travel may be required.
Benefits include paid holidays, pension scheme, discounts, health plans, life assurance, flexible working, Cycle to Work scheme, and development opportunities.
Job Reference: 224708
Applicants must have the right to work in the UK. Internal applicants should use their internal careers account. Applications may be withdrawn at any time; early application is encouraged.
We value diversity and inclusion, welcoming applicants from all backgrounds and offering adjustments during the application process in line with our Disability Confident status.
Building Equality and Diversity: We promote an inclusive environment and work with the Home Office to prevent illegal working. A basic DBS check will be required for successful applicants, paid for by us.
Job Segment: Home Care, Healthcare, Quality, Customer Service
#J-18808-Ljbffr