Overview
Join to apply for the Assistant Store Manager role at JD Sports Fashion.
We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.
Responsibilities
* Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets.
* Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth.
* Creating a positive team culture through recruiting, training & continuously developing your staff.
* Building a motivated and high performing team, increasing chances of store success.
* Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity operationally & commercially.
* Act as the point of contact for colleagues in the manager’s absence.
* Provide excellent customer service, addressing inquiries and resolving complaints professionally.
* Help manage day-to-day operations, including opening and closing procedures.
* Support cash management tasks, such as processing transactions and reconciling tills.
* Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance.
* Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
Role objectives and KPI’s
* Contribute to achieving or exceeding the stores monthly sales target.
* Drive all additional KPIs including Units, Conversion, ATV, UPT.
* Achieve upselling or cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure stock accuracy during store audits.
* Ensure all new colleagues complete mandatory training required.
* Ensure employee engagement results meet company benchmarks.
* Assist in keeping operational costs within the allocated budget.
Skills and Experience
* Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment.
* Passionate about retail & hold a good understanding of the latest trends and our competitors.
* Previous experience of coaching and developing individuals.
* Strong communication skills. Proven track record of achieving and exceeding sales targets and KPI’s.
* Experience in analysing KPI data to make commercial decisions.
* Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous.
* Promote JD Group values to internal and external stakeholders.
Benefits
* Quarterly discretionary bonus schemes.
* Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
* Health cash plans and access to digital health and well-being services through TELUS Health.
* Wide range of internal development courses and access to apprenticeships & accredited qualifications.
* Life Assurance and Company Sick Pay scheme.
* Discounted Gym memberships at JD Gyms and employee networks to share lived experiences.
* Opportunities to volunteer and contribute to JD Foundation and employer engagement forums.
* Incremental Holiday Allowance and other staff benefits.
Job details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Retail
Location note: Various listed locations in the posting; primary location shown where applicable.
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