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Client Success - Swedish Speaker, Surrey
Client: Gartner
Location: Surrey, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 245654e78dee
Job Views: 10
Posted: 29.04.2025
Expiry Date: 13.06.2025
Job Description:
About the role:
The Client Success team focuses on client service and retention rather than business growth and development. Associates have an assigned portfolio of clients, partnering with them to ensure they receive value that exceeds their investment in Gartner services. They identify the client's business priorities and determine the most effective ways to support clients through their purchased Gartner services.
What you will do:
* Build, develop, and manage relationships with existing clients, ranging from senior C-level executives to junior professionals across various functions and companies.
* Regularly meet and engage with clients virtually to understand their business priorities and recommend actions that drive high value, retention, and return on investment.
* Onboard new clients by introducing their purchased Gartner services and capabilities.
* Collaborate with internal Gartner colleagues to maximize the value delivered to clients.
What you will need:
* 0-6 years of relevant professional and/or internship experience.
* Strong customer service, communication, collaboration, prioritization, critical thinking, and influencing skills.
* Bachelor’s degree preferred.
* Ability to use Swedish (reading, writing, and speaking) at a business or native level.
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Who are we?
At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insights that enable smarter decisions and stronger performance on critical organizational priorities. Since our founding in 1979, we have grown exponentially and now support over 15,000 client enterprises worldwide with more than 19,500 associates across over 100 countries.
What makes Gartner a great place to work?
Our diverse teams encompass individuals from various geographies, cultures, religions, ethnicities, genders, sexual orientations, abilities, and generations. We believe that this diversity strengthens us—personally, as communities, and as an organization. We are recognized globally as a great place to work, including being named one of Fortune’s World’s Most Admired Companies, a Best Place to Work for LGBTQ Equality, and a Best Place to Work for Disability Inclusion. Join #LifeAtGartner and turn your ideas into reality.
What we offer:
We invest in our people from Day 1, providing a wide range of benefits to support physical, financial, and emotional well-being. We promote ongoing learning and development, and our employee resource groups, charity matches, and volunteer programs foster a strong community within Gartner.
Gartner is an Equal Opportunity Employer. We do not discriminate based on race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship, age, national origin, disability, veteran status, or any other protected status. We also provide reasonable accommodations for qualified individuals with disabilities or disabled veterans. For accommodations, contact Human Resources at +1 (203) 964-0096 or via email.
Additional notes:
* Repeat of role description and responsibilities with improved formatting.
* Clarified language for consistency and professionalism.
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