Position Overview
Motor Vehicle Examiner – Branch Operations. Full‑time, first shift, office/on‑site positions in selected Connecticut locations, primarily Danbury, New Britain, and Norwalk. Salary: $52,741 – $69,162 per year.
Key Responsibilities
* Review and examine applications, supporting documents, and records for operator licenses, vehicle registrations, and titles to ensure completeness, accuracy, and compliance with regulations.
* Perform limited restorations of driver licenses or motor vehicle registrations.
* Verify data such as insurance coverage, year, make, model, vehicle identification number, property tax liability, and suspension records.
* Determine proof of ownership and assess encumbrances from submitted information.
* Contact municipal collectors of revenue for payment clearance.
* Prepare form letters explaining reasons for rejection or requesting additional information.
* Compare data elements with automotive reference manuals and manufacturer publications for verification.
* Check for erasures, omissions, or errors in typed documents.
* Respond to public and co‑worker inquiries, providing accurate information on requirements and procedures.
* Issue motor vehicle operator licenses, including photographing applicants.
* Collect and account for fees, operating cash registers and other office equipment.
* Manage appointment scheduling and prepare financial documents and reports.
* Process registration renewals and dissociate title applications as needed.
* Perform additional duties such as camera operation, die‑cutting and laminating photographs to licenses, routine equipment maintenance, and cash balancing.
* Operate computer terminals and office suite software, entering data accurately.
* Maintain records of approved and rejected applications and perform related research assignments.
* Assist with full‑scale registration activities on a limited basis when required.
* Serve as a liaison in resolving complex customer inquiries and escalations.
Knowledge, Skills, and Abilities
* Comprehensive knowledge of office systems, procedures, and relevant laws and policies.
* Strong interpersonal, oral, and written communication skills.
* Basic arithmetical computation ability.
* Ability to handle money, count cash, and reconcile registers.
* Ability to read, comprehend, and apply laws, policies, and procedures.
* Proficiency operating personal computers, terminals, and standard office equipment.
* Proficiency using office suite software and reference manuals.
Minimum Qualifications
* Three (3) years of clerical experience.
* At least one (1) year of that experience must involve face‑to‑face contact with the public or telephone customer service, including the resolution of problems.
* College training may be substituted for general experience, using fifteen (15) semester hours per year up to a maximum of two (2) years.
Preferred Qualifications
* Experience in a production environment with face‑to‑face customer service.
* Customer escalation and conflict resolution experience.
* Legal document review, data entry, and confidential information handling.
* Cash handling and balancing, including checks and credit‑card transactions.
* Independent application of policies and procedures to make decisions.
* Proficiency operating computers, printers, scanners, fax machines, and other standard office equipment.
* Ability to manage competing priorities and coordinate workflows.
* Data‑checking and error‑correction skills.
Benefits
* Competitive salary and State of Connecticut employee benefits.
* Opportunities for professional growth and development.
* Healthy work/life balance for employees.
Equal Opportunity Employer
The State of Connecticut is an equal‑opportunity and affirmative‑action employer and strongly encourages applications from women, minorities, and persons with disabilities.
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