Overview
Kubenet is a multi award-winning Managed Service Provider. They have supported QA Apprentices in the past, so you are in safe hands. An exciting opportunity has come up to join their Voice team.
You will learn to provide clients with exceptional service, install and commission cloud telephone systems, including Microsoft Teams Calling. The successful candidate will join their growing Voice team and support their wider service desk and business support teams.
Working hours: Monday to Friday, 37.5 hours across the week between 8am – 6pm. Shift patterns such as 8:30am – 5pm, 9am – 5:30pm, 9:30am – 6pm. Salary: £22,500 per annum.
Responsibilities
* Design and deployment of our VoIP/Cloud and MS Teams calling platforms
* Handle inbound calls from customers requiring technical support
* Troubleshoot and resolve VoIP, SIP, and network-related issues remotely and on client sites
* If unable to resolve at first contact, triage the incident/request and escalate to partners
* Investigate and monitor telecoms, Wi-Fi, and network issues, ensuring resolution within SLAs
* Communicate clearly with end-users, colleagues, and management to resolve issues promptly and ensure customer satisfaction, updating all open cases with relevant information
* Visit customer sites to diagnose and repair Voice services as needed
* Support internal KubeNet teams
* Deliver first-class customer service at all times
* Document processes, configuration and known fixes to develop/enhance shared knowledge base
What qualities should you have?
* Good attitude
* Drive to learn
* Customer focused
* Interested in technology
Benefits
* Competitive salary
* 22 days holiday per annum plus 9 statutory days following Scottish Bank Holiday calendar
* 2 days paid volunteer day
* Flexible shifts
* Following successful probationary period of 9 months: Access to private healthcare, death in service and company pension contribution of 5%
* Free KubeNet Broadband or a £25.00 per month contribution after successful probation period
* Training will be provided on the systems we use and the products and services we deliver to our clients
Important Information
This vocational apprenticeship comprehensively supports your specific job role with this employer. You will be supported by your QA skills coach and your on‑the‑job mentor, who will help you settle in, develop the necessary skills, pass assessments, and provide one-to-one support. They will plan your growth, close skills gaps with immersive training, and explain the qualifications you gain and how they align to your role. On completion, you will gain a nationally recognised qualification at SCQF Level 6, along with valuable work experience. If you are interested in starting your career and earning a work-based qualification, APPLY NOW!
Please note: this advert may close prior to the closing date stated if a high number of applications are received.
How to apply: click the "Apply now" button to start your new career with this apprenticeship.
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