Overview
Do you obsess about detail, strive for excellence, and have sound financial acumen? We are looking for an experienced Hotel Operations Manager to lead, inspire and motivate the operational teams in our hotel to deliver exceptional customer service and drive commercial results.
Responsibilities
As our Hotel Operations Manager, you will work closely with the General Manager to drive excellence throughout the hotel. You will ensure seamless guest experiences, uphold brand standards, collaborate with department heads to maximize commercial results, maintain a safe environment, and enhance employee engagement.
Requirements
* Proven experience in hotel management, with a track record of success in delivering exceptional guest service.
* Strong leadership skills with the ability to motivate and empower team members.
* Excellent communication, interpersonal, and problem-solving abilities.
* In-depth understanding of hotel operations and guest satisfaction.
* A passion for hospitality and a relentless commitment to excellence.
Benefits
* Competitive pay and exclusive discounts for you, your friends, and family.
* Valor team member rates at UK hotels, rooms from £30 Bed and Breakfast.
* Discounted stays for friends and family.
* 50% discount when dining in our restaurants and bars.
* Free meals while on duty.
* Access to high‑street discounts for shops, experiences and more.
* Up to 40% savings on bikes via Cycle To Work Scheme.
* Generous refer‑a‑friend bonuses starting at £250.
* Wellness activities, healthy lunches, wellbeing walks, annual #HealthyHabits campaign.
* Access to Employee Assistance Programme, confidential advice 24/7.
* Healthcare Cash Plan options, from £5 per month.
* Fully funded apprenticeship programmes.
* Internal development programmes, internal awards.
Equal Opportunity Statement
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
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