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Our client, a rapidly growing logistics company, is hiring a Client Services Coordinator to join their team based in Reading. This position will support the Internal Key Account Manager by managing customer enquiries, processing orders and ensuring a seamless customer experience.
Responsibilities
* Act as a first point of contact for customer enquiries, ensuring a professional and timely response
* Working with the Internal Key Account Manager to address customer needs and escalate complex issues
* Maintain accurate and detailed records of all client interactions in the CRM system
* Accurately process sales orders in line with company policies
* Assist in managing service desk tickets, ensuring accurate logging and resolution of customer issues
* Collect and relay customer feedback to the product team to support continuous improvement
Requirements
* Strong organisational skills and attention to detail
* Excellent communication skills, both written and verbal
* IT literate, including proficiency in Microsoft 365 (Outlook, Excel, Word and PowerPoint)
* Previous experience in a Client Services or administrative role is advantageous
* Ability to prioritise tasks effectively in a fast-paced environment
* A problem-solving mindset with a focus on delivery of timely solutions
This is a full-time, permanent position working Monday-Friday. This is a hybrid role with a minimum of 3 days in the office in Theale.
Our client offers an excellent remuneration package and excellent career progression prospects.
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