The Copthorne Hotel Newcastle is
are seeking an experienced Reception Shift Leader to provide a warm welcome, helpful and efficient service to guests
Do you enjoy delivering excellent customer service?
Are you an experienced Receptionist/Shift Leader?
Do you wish to progress your career?
If you've answered 'yes' to the above, this may be an ideal opportunity for you!
As Reception Shift Leader your key responsibilities include:
Providing a friendly and efficient service to guests, ensuring company policy and procedures are complied with, consistently and dealing with guest queries/complaints promptly and communicating with the Duty Manager, as appropriate
Being knowledgeable to promote the hotel and its facilities while being aware of special promotions operating in the hotel, ensuring they offered to maximise occupancy/revenue
Providing accurate shift handovers ensuring all items requiring attention are detailed in handover diary and the shift checklist is completed to the required standard
Carrying out float checks and handling all cash transactions accurately throughout the shift including the issue/use of safety deposit boxes
Ensuring telephones are answered promptly and politely, and all reports are updated regularly throughout the day
Ensuring all information is communicated to the relevant department in the interest of providing excellent customer service including monitoring any specific daily functions/events, in order to deal with enquiries efficiently and effectively
Assisting the Front Office Manager with the smooth running of the department, including supervision and training of the Reception team
We are keen to hear from applicants with the following:
Previous Reception experience within a quality hotel
Excellent knowledge of computerised Front Office system, e.g., OPERA
Excellent communications skills
A positive, can do attitude
The ability to work well under pressure
Excellent customer service skills
Ability to work on a rota basis, including weekend work. Typical shifts are 07:00-15:30 or 14:30-2300, as the business requires
About the Hotel
Situated on the iconic Newcastle Quayside overlooking the famous River Tyne, the Copthorne Hotel Newcastle is perfect for both the business and leisure traveler. The hotel provides modern guest rooms which combine Standard, Club and Suite accommodation all of which have picturesque riverside views.
Dining facilities at the hotel include The Quay 7 Restaurant which offers an
la carte menu with a variety of seasonal dishes. The Quay 7 bar and outdoor terrace offer an extensive wine list and a selection of beers and spirits, along with a variety of hot beverages.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into four collections; Lengs Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
For you
We offer a benefits package including:
Cash Health Plan cover option
Career development pathways and regular salary reviews
Employee Discounted Accommodation and F&B discounts worldwide!
Life Assurance, where applicable
Apprenticeship/Placement/Training opportunities
Meals Provided on Duty
Social Events, Wellbeing and Team Activities
Uniform
Length of Service related holiday scheme
Recommend a Friend Scheme, where eligible
and many more!
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UK
which will be verified using Trust ID Scanners and Software.
To apply
Please forward your CV outlining your suitability for this role.
We anticipate a high level of interest in this role. If you apply, we will aim to respond within 14 days, should we wish to progress with your application. If you don't hear from us, thank you for your interest in the company, we appreciate the opportunity to consider your application.
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