Assistant Store Manager
Location: Blackheath, United Kingdom | Employment Type: PART TIME (30 hours), ONSITE
About Le Creuset: At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation – shaped as much by our iconic products as by the people who bring them to life.
Role Summary
Join the vibrant world of Le Creuset as an Assistant Store Manager, helping customers discover their next kitchen favourite. You’ll be the friendly face on the shop floor, ringing up sales, restocking shelves, and ensuring the store looks fabulous and safe for every shopper.
Key Responsibilities
* Team Leadership: Lead, motivate, and coach the store team to bring their best to the shop floor.
* Exceptional Customer Service: Serve every customer with warmth and expertise, resolving issues promptly.
* Sales Performance: Monitor and drive the store’s sales, ensuring targets are consistently met and exceeded.
* Product Knowledge: Stay fully seasoned on our product range, new arrivals, and promotions to recommend with confidence.
* Merchandising and Housekeeping: Keep the store beautifully presented, clean, tidy, and visually appetising.
* Inventory Management: Check stock, manage replenishment, and keep shelving and back‑of‑house well‑organised.
* Cash Handling: Process transactions accurately and complete cash‑up to recipe‑perfect standards.
* Compliance and Safety: Maintain a safe, compliant, hazard‑free environment for customers and staff.
* Store Operations: Play a key role in opening and closing procedures and keep the store running smoothly.
* Second‑in‑Command: Act as Store Manager when required and support across all operations.
Seasonal Duties
* Training and Development: Support onboarding of new team members and provide ongoing coaching.
* Emergency Procedures: Respond to unexpected incidents, from first aid to store alarms.
* Customer Feedback: Gather insights to shape future offerings and improve our flavour profile.
* Reporting: Prepare sales reports, stock reports, and other documentation.
* Additional Duties: Take on reasonable, ad‑hoc tasks to help the store deliver exceptional service.
What We’re Looking For
We’re looking for someone who brings warmth, professionalism, curiosity, and leadership, capable of seasoning a team with motivation, garnishing customer experiences with charm, and handling the heat of a fast‑paced retail environment.
Behaviours and Traits
* Customer‑Centric: You love delighting customers and crafting memorable shopping experiences.
* Great Communicator: You can talk, listen, and engage with ease.
* Sales‑Savvy: You understand customer needs and serve up the right recommendations.
* Adaptable: You stay calm when the pressure is on and adjust to changing priorities.
* Team Player: You collaborate, support, and help the team succeed.
* Detail‑Obsessed: You care deeply about presentation and accuracy.
* Problem‑Solver: You step in quickly to resolve concerns.
* Proactive and Self‑Starter: You take initiative and stay curious about products and trends.
* Dependable and Professional: You show up on time, represent the brand well, and handle responsibility with care.
Qualifications
* Experience in retail supervision or management (premium retail a bonus).
* Strong leadership and communication skills.
* Ability to multitask in a fast‑paced environment.
* Familiarity with retail operations, merchandising and inventory control.
* POS and retail software proficiency.
* A passion for cooking or cookware is the cherry on top.
* Ability to lift 25–29 lbs regularly.
Other Requirements
* Must be 18+ due to key‑holding, lone working and opening/closing responsibilities.
* Flexibility to work retail trading hours, weekends, late nights, and bank holidays as needed.
Why Join Our Table?
At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history. Our values – Passion, Integrity, Excellence, Innovation and Teamwork – guide us. Every talent adds flavour; every idea brings colour. Every day is a chance to create something that lasts.
Diversity and Inclusion Statement
We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.
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