Our client based in Dursley are currently recruiting for Operations Coordinator to join their team on a permanent basis. This is an excellent opportunity to join a business who are focussed on continued growth by supporting customers with expert knowledge and top-notch customer service. The ideal candidate will be a strong communicator and able to liaise with supply chain contacts in a fast-paced environment. You will work closely with colleagues ensuring regular communication and support is offered to retail customers from order processing stage through to completion. Responsibilities: -Receiving and accurately processing retail customer orders -Review the system data daily to ensure dispatch reports are aligned -Work with the warehouse team log product shortages and end dates on the system -Deal with customer enquiries, passing details through to relevant department as appropriate -Work with finance team to manager proforma invoices -Informing internal and external stakeholders of changes in demand and logistics -Work with logistics partners to ensure stock is picked and delivered correctly -Amend and update changes to sales prices -Track delivery performance on the warehouse portal, identify issues and reporting back -Identify potential risks to shelf life and opportunities to upsell and improve logistic efficiencies -Ensure orders are invoiced accurately and allocated batches and weights are correct -Analyse and track data to extract performance data and interpret/report on it -Booking and liaising with hauliers Candidate Attributes: -Proactive and adaptable with a “can do” attitude -Excellent attention to detail and accuracy -Ability to stay calm under pressure -Strong communication skills Hours – Monday - Friday 37.5 hours per week – early Friday finish Salary - £30,000 5% pension, life assurance, study support and 25 days holiday plus bank holidays