Job overview
We are recruiting for a Respiratory & Sleep Administration Assistant who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
You will provide effective administrative support service to the Respiratory & Sleep Disorder admin team including co-ordination of outpatients appointments, waiting lists and the patient helpline.
You will be required to work independently using your initiative and must apply a high degree of confidentiality to all aspects of your work as you will undertake these duties without direct supervision, working within broad procedural guidelines.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
On occasions you will sit front of house meeting and greeting patients and relatives as they arrive.
You will be working with all members of the Respiratory and sleep team which includes the respiratory Function and Sleep staff as well as the respiratory consultants and nurses ensuring timely management of patients attending the department.
This post requires effective communication and a level of confidence in dealing with the public. You will be supported by the staff in the unit with on the job training.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
* Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.
Person specification
Qualifications / Training
Essential criteria
* Educated to minimum GSCE level or equivalent
* Experience of word processing
* Experience of using databases
Desirable criteria
* RSA II or equivalent
* Minute taking experience
Previous Experience
Essential criteria
* Experience of working within outpatient or in an appropriate administrative role
* Handling telephone enquires with confidence
* Dealing with patients & relatives
* Experience of Lorenzo
* Experience in audit
Desirable criteria
* Secretarial experience
* NHS experience
* Experience with Respiratory
Skills
Essential criteria
* Organisational skills
* Good keyboard skills
* Customer relation skills
* Excellent communication skills
* Ability to work under pressure and adapt to change
Knowledge
Essential criteria
* Knowledge of MS Access and Excel spread sheets
* Knowledge of Lorenzo
Desirable criteria
* Knowledge and skills for dealing with patients who are verbally or physically aggressive
* Knowledge of medical terminology
* Knowledge of Local and National target (RTT 18 weeks and 6 weeks for diagnostics)
Other Requirements
Essential criteria
* Understanding of, and commitment to, equality, diversity and inclusion
* Role model our Trust values every day