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In this role, you will build strong customer relationships through face-to-face service in our showroom by demonstrating product knowledge and equipment. Increasing sales and customer satisfaction by working with customers and ensuring a positive experience.
Role Title: Showroom Sales Representative
Location: Horsham VIC branch
Hours: Monday – Friday, Full Time Permanent
Reporting: Branch Manager
Essential Skills & Qualifications:
* Previous customer service or industry experience preferred, but not essential
* Clinical experience or a background in allied health is desirable
* Excellent verbal and written communication skills are essential
* Adept at navigating computer systems to manage customer interactions and records
* Ability to remain composed in a fast-paced work environment and under pressure
* Willingness to provide/obtain relevant checks due to interaction with our clients (e.g., Police checks/NDIS Worker Screening check)
Duties & Responsibilities:
* Greet customers delivering excellent customer service with a sales-focused approach
* Resolve customer questions and concerns efficiently
* Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience
* Assist customers with accurate and timely order placement, tracking, and processing to encourage repeat business
* Maintain showroom inventory and presentation as required
* Participate in the smooth operation of the Showroom Team, ensuring safety and work practices at all times and abiding by the Company’s Safety Guidelines
* Meet Aidacare’s requirements and standards in delivering exceptional service to all internal and external customers, involving liaison with other functional areas to resolve issues relating to Customer Service Team performance or customer queries
* Assist in achieving productivity and quality goals aligned with business plans and ensure Customer Service levels meet Aidacare’s goals and objectives
* Take ownership of continuous improvement of performance
* Liaise with customers by telephone in a professional, friendly, and courteous manner and handle sales inquiries promptly and efficiently
* Adhere to contractual requirements specific to DVA, TAC, B2B, or other contracted customers
* Participate regularly in product and process training to achieve a high level of knowledge
* Manage tasks specific to Sales and Customer Service areas
* Employee discounts on health equipment products and services
* Quarterly incentive scheme
* Employee Assistance Program to support mental wellness
* Benefits include discounts for retail, insurance, gym, and more
* Comprehensive training to equip you with necessary skills and knowledge
How to apply:
Please submit your application by clicking "Apply Now". Join our team at Aidacare and help create memorable experiences for our customers!
About the company:
Aidacare is a leading player in the Healthcare Equipment Industry, committed to excellence, innovation, and customer satisfaction. With 1,300 staff and over 90 locations across Australia, we serve various sectors including hospital, aged care, home & community care, and rehabilitation.
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