Guest Experience Manager, Albert's Schloss, Birmingham
Salary: up to £35,000 + up to 32% bonus
We are extremely excited that following the continued success of Albert’s Schloss Birmingham, Mission Mars are growing their team again and looking for a Guest Experience Manager to join the Birmingham site and support across various departments with a focus on our guest experience bonus and guest satisfaction.
Albert’s Schloss Birmingham provides World Class Food from our Cook Haus and Bakery, an outstanding range of drinks, cocktails and beers from our Bier Palace and seven nights a week of SHOWTIME!
We are looking for a Guest Experience Manager to join our fantastic team at Albert's Schloss and submerse them into a fun, exciting and thorough training programme across all areas, before focussing on the continued growth and improvement on our Guest Experience.
This role is open to someone who has broad experience within a busy site and who is comfortable working across all areas of a venue. You will not only run shifts but be involved in reports about our GXP score, our venue’s performance and any upskilling needed within our steps of service. We need someone who is totally obsessed with Guest Experience and understands the impact of guest experience on things like turnover, bonus and day to day running.
Who we need...
The ideal candidate will be:
1. An experienced Manager from a fast paced, busy site
2. Expe...