Our client is looking for a Technical Advisor to join their Service Technical department in Belper. If you have a thirst for knowledge, a passion for problem-solving, and the drive to deliver world-class customer service, this could be the role for you.
What You'll Do
* Provide technical advice to Gas Safe registered engineers and end users.
* Diagnose and explain technical issues with clarity, accuracy, and diplomacy.
* Deliver outstanding customer service over the phone in a fast-paced environment.
* Work towards KPIs, ensuring performance and customer satisfaction.
* Embrace seasonal demand: winter is busy with back-to-back calls, while summer offers quieter periods for training and development.
What They're Looking For
* Strong technical aptitude and curiosity to understand how things work.
* Experience in Level 3 technical support (ideal), with in-depth problem-solving skills.
* Level 1 or 2 support experience considered if you demonstrate strong problem-solving ability.
* GCSE Grade 4 or above (or equivalent) in English.
* Computer literacy, including Microsoft applications and Salesforce.
* Excellent communication skills and a team-oriented mindset.
* Call centre experience is beneficial but not essential.
What You'll Get
* up to £1,500 bonus.
* 25 days holiday + bank holidays.
* Generous pension scheme for long-term financial security.
* Modern, refurbished contact centre with sit-stand desks to boost productivity and wellbeing.
* Clear shift planning to support work-life balance.
* Fun team-building events and competitions.
* Full product training provided.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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