SF Recruitment have partnered with a business in Stratford upon Avon who are looking to recruit an Account Manager on a permanent basis starting immediately. The role is perfect for somebody with excellent customer service skills and an empathetic nature. Salary: £26,000 Working pattern: full time 37.5 hours per week and hybrid once trained As a Customer Account Manager, you are responsible for the daily management of accounts referred to us from our Clients. Working with Customers who are primarily in arrears you will help by ensuring their Customer. This will also include options of a direct debit, the booking of a pre-payment meter or a arranging a meter 'change of mode' on certain account types. In performing this role there may also be a need to complete varied activity in relation to occupancy updates, metering issues, dispute registration and highlighting household vulnerability. The management of these accounts is performed by way of telephony or written communication, and will take place ahead of, or after, a Field Representative performs a site visit. Responsibilities will include: Receive inbound calls from Customer's to discuss and resolve their account. Make outbound calls to Customers, based on arrears owed to Utility company, to resolve the account. Collecting payments and/or setting up payment arrangements with a high standard of customer service at all times. &...