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Investments New Account Support Specialist, Lincoln
Client:
Bank of America
Location:
Lincoln, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
79362039cd2c
Job Views:
11
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
Description:
This job is responsible for providing quality service and efficient operations support for the assigned areas, internal business partners, and external customers and clients. Key responsibilities include providing clients with accurate information by keeping abreast of procedures and demonstrating the ability to provide complete and concise explanations to inquiries made from all levels of personnel. Job expectations include focusing on more complex processes.
Responsibilities:
1. Processes transactions according to established procedures and prescribed processes required
2. Demonstrates operational discipline while handling complex and diverse operational functions
3. Covers one or more operations functional areas, such as analyses, report generation, opening new accounts, trade processing, payment processing, and data entry
4. Assists with phone calls, email boxes, and processing queues
Additional Skills Used:
* Account Management
* Adaptability
* Customer and Client Focus
* Data Collection and Entry
* Process Effectiveness
* Active Listening
* Continuous Improvement
* Customer Service Management
* Data Quality Management
* Result Orientation
* Attention to Detail
* Business Operations Management
* Business Process Analysis
* Critical Thinking
* Process Management
Shift:
1st shift (United States of America)
Hours Per Week:
40
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