Harnham City Of London, England, United Kingdom
This range is provided by Harnham. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
The Company
A global leader in online food delivery, connecting millions of customers with restaurants across more than 80 markets. The company’s culture is built around collaboration, innovation, and data-driven decision-making. Their Customer Analytics team plays a central role in driving customer growth and loyalty through actionable insight and experimentation.
The Role
As a Senior Customer Analyst, you’ll join the Customer Analytics function, working closely with the Loyalty and Retention teams to drive customer engagement and growth through data.
In this role, you’ll:
* Deliver insights and recommendations to improve customer retention and loyalty.
* Support the Loyalty Proposition rollout, identifying opportunities to bridge competitive gaps.
* Conduct customer growth and churn analysis, uncovering key drivers of customer loss.
* Translate data into clear, commercial stories that influence marketing and customer strategies.
* Automate and productionise analytical workflows to enhance efficiency and scalability.
* Collaborate with senior stakeholders, influencing decision-making across marketing, loyalty, and product teams.
Your Skills and Experience
Must-Have Skills:
* Advanced SQL proficiency with experience querying, joining, and optimising large datasets.
* Strong analytical storytelling — ability to communicate insights that drive business value.
* Experience automating and productionising analytical workflows.
Nice-to-Have Skills:
* Dashboarding experience (Looker preferred; Tableau also valuable).
* Working knowledge of Python and cloud technologies.
* Exposure to A/B testing or experiment design.
Preferred Backgrounds:
* Experience within eCommerce, telecommunications, or large-scale loyalty schemes.
The Benefits
* Hybrid working – 2 days per week in office.
* Work on customer growth and loyalty initiatives with measurable business impact.
* Opportunity to shape analytics within a global data-driven organisation.
How to Apply
Please register your interest by sending your CV to Atif Ahmad via the Apply link on this page.
Interview process: SQL test followed by a competency-based interview.
#J-18808-Ljbffr