Managed Services Support Engineer
Technical Role
Job Types: Full-time, 5 Day, Permanent
Salary: up to £24, £26,000.00 depending on experience
We are looking to recruit a dedicated Managed Services specialist to support clients with systems and services provided by LMG Technology. You will be capable of planning and prioritising support to a high standard, using proven technical skills to enable customers to achieve their operational goals.
You will be able to demonstrate a wide range of technical skills and experience in key areas of IT support, including troubleshooting, configuration, repair, continuity and recovery on a wide range of hardware, cloud, operating systems and applications in a LAN/WAN/WLAN environment.
Staying positive and relaxed under pressure, willing to learn and develop additional skills.
5 day working role, with a mix of homeworking, LMG site and customer locations depending on project requirements.
If you're the type of person who has the drive, ambition, leadership skills and technical capability, we would love to talk to you
About
Schedule: Monday to Friday (some on call shifts)
Holidays: 25 days plus Bank Holidays
Pension: Employer Contribution 3%
Location: LM Global Technology, Newcastle upon Tyne, NE11 0SH
Experience: 3-5 Years in IT Support Role
Responsibilities and Personal Qualities:
Manage and support customer systems and services, through the company support portal, ensuring outcomes remain timely.
Manage customer relationships to ensure IT queries and requirements are met, prioritising demands accordingly.
To have the correct attitude, behaviours and values when representing LMG.
Demonstrate strong troubleshooting and problem-solving skills, especially when working under pressure.
Knowledge, Skills and Expertise:
Helpdesk Support – Endpoint Management
Remote Support Assistance
Support & Maintenance of Server and Desktop Hardware and Operating Systems
Microsoft Active Directory
MS Exchange/O365 Environment
Azure Platform
Backups/Replication - BC/DR
Security Technologies – Firewall/VPN/AV
Switch and VoIP
LAN/WAN/WLAN Troubleshooting and Support
Job Types: Full-time, Permanent
Pay: £24,500.00-£26,000.00 per year
Benefits:
* Additional leave
* Company pension
* Free parking
* On-site parking
* Private medical insurance
Work Location: In person
Reference ID: Managed Services Support Engineer