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Senior Service Desk Analyst, Southampton
Client: Venquis
Location: Southampton, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
1
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
Position: Senior Service Desk Analyst – Southampton
Reporting to: Head of IT Operations
Hours: 33.75
Location: Southampton
About the company: A P&I Insurance company with 240 employees worldwide, based near Liverpool Street station, London, with offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore.
Overall Job Purpose: The senior analyst maintains IT service efficiency and provides expert support for smooth IT system operations.
Key Responsibilities:
* Technical Support: Provide advanced support for IT services, troubleshoot complex issues, ensure excellent customer service, follow up with users, identify root causes, mentor junior staff, assist in training, foster team collaboration.
* System Management: Deploy software and hardware updates, perform system maintenance, support onboarding and offboarding processes, maintain documentation.
Person Specification:
* Deep understanding of IT support processes and best practices.
* Ability to diagnose and resolve issues quickly.
* Experience mentoring support analysts.
* Knowledge of hybrid environments, Microsoft 365, Intune, Autopilot, Active Directory, Azure AD, Exchange.
* Experience in financial services industry.
* Understanding of networking and IT infrastructure.
* Strong customer service, communication, and interpersonal skills.
* Bachelor’s degree in IT or related field.
* Certifications like Microsoft, CompTIA, ITIL v3/v4, ISO27001 awareness, experience with ServiceDesk systems like Freshworks, and technologies such as Meraki, Cisco, Oracle Cloud, SharePoint, SCCM, PowerShell, automation, and scripting.
What you will get: A supportive environment, work-life balance, career development, educational opportunities, benefits including healthcare, pension, health subsidy, wellbeing programs.
Company Values: Mutuality, Integrity, Safety and Sustainability, Transparency, Excellence, Collaboration.
Our client is committed to providing excellent service and fostering a respectful, supportive culture. We encourage you to apply.
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