Overview
Revenue Protection Officer at Carlisle Support Services, proudly working in partnership with Northern Trains.
The Role
We’re looking for motivated, approachable, and dependable people to join our team. We’re proud to support a diverse workforce and welcome applications from women and people from all walks of life. This role is a fantastic opportunity for anyone looking to build a fulfilling career in rail.
Location: Blackburn, BB1 1EX
Hours: applicants must be able to attend the station by 0600hrs and work up to 2330hrs Monday to Sunday so ideally should live locally
Pay: £12.60 per hour
Benefits
* Health and Wellbeing Plans – including our family-friendly maternity policy.
* Flexible financial support with instant access to earned and authorised wages.
* Benefits for all – vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day.
* Full induction, ongoing training, and structured career development to help you thrive in your role.
* Quality kit and uniform – so you feel comfortable and can perform your role effectively.
* Fully funded SIA top-up training from our own team of in-house trainers.
* Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
* Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
* Long service and recognition awards - celebrating your achievements.
Who we're looking for
* Friendly, approachable, and professional in all interactions.
* Keen to learn, grow, and contribute to a positive team culture.
* Experienced in customer-facing roles or interested in building those skills.
* Punctual, dependable, flexible, and assured.
* Confident in using various devices and systems (we’ll provide the training).
* High level of honesty and integrity
* Good standard of literacy and numeracy
Your Core Responsibilities
* Offering guidance, information, and a friendly face as a first point of contact for customers.
* Issuing of penalty fares to those travelling without the correct method of travel
* Manage and control electronic ticket gates on the Station (Training provided)
* Help passengers who require extra support, guidance or advice
* Being a smart, approachable, and proactive presence as a company representative.
* Managing and responding to incidents effectively while remaining calm under pressure.
* Building strong relationships as part of a supportive and professional team.
* Attend court where required to support the prosecution of those who face it due to travelling without correct payment for the journey
* Ensure the ratio of gates is managed to keep the gates fully operational at all times, including changing the gate line flows at peak times
* Assist customers who encounter difficulties using the gates, using discretion when needed
* Work as directed by the Station Supervisor or Station Manager
About Us
We’re proud to work with some of the UK’s most iconic brands. Our venues include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.
Equality, Diversity, and Inclusion
At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability. We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity. We always treat each other fairly and with dignity and respect.
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