Demand Hub Call Handler/Dispatcher
Force
Cambridgeshire Constabulary
HIDDEN - Role Type
Police Staff
Contract Duration
Permanent
Contract Type
Full Time
Department
Demand Hub
Location
Headquarters, Huntingdon, Cambs
Grade
Scale 5
Salary
£37,235 including allowances
Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.
Allowance
Shift Allowance, Weekend Working Allowance
Annual weekend working hours
270.24
Shift allowance %
20%
Hours / Week
37
Tenure
Yes
Tenure period in months
18
Due to the extensive training programme required for this role, the successful candidate will not be able to apply for another police staff role within Bedfordshire, Cambridgeshire & Hertfordshire police forces for the period of time stipulated above, from their start date. They may apply to be a Police Officer.
Closing Date
04/01/2026, 23:55
Job Description
DEMAND HUB – POLICE CALL HANDLER & DISPATCHER
Do you thrive under pressure? Can you stay calm when it really counts? If so, you could be exactly who we're looking for to work in our Demand Hub as a Police Call Handler or Dispatcher.
Have you got what it takes?
* Stay calm under pressure? You'll be the first point of contact for emergency and non-emergency calls. Can you maintain composure when every second matters?
* Fast thinking, problem solver? You'll need to assess situations quickly, asking the right questions and providing clear, concise information to callers and police officers.
* Handle emotional situations? People in crisis will rely on you. Can you offer reassurance, stay level-headed, and guide them through distressing circumstances?
* Excellent communication skills? Clear, compassionate, and confident.
* Quick learner? Learn and adapt to new computer systems quickly.
What you'll do as a Police Call Handler:
* Answer emergency and non-emergency calls with professionalism and care.
* Stay calm and focused, guiding callers through urgent and sometimes life-threatening situations.
* Work as part of a dedicated team that makes a difference in people's lives every day.
* Handle multiple tasks simultaneously from handling calls from the public, to calling other emergency services and recording crimes.
What you'll do as a Police Dispatcher:
* Dispatch police units in response to emergency and non-emergency calls.
* Provide real-time support and clear communication to officers in the field.
* Monitor and prioritise incidents, ensuring the right resources are sent to the right places.
* Handle multiple tasks simultaneously, from tracking police units to updating incident logs.
What we offer:
* Full training provided – no prior experience required.
* A supportive work environment with ongoing development opportunities.
* Competitive salary and shift allowances.
* The opportunity to play a vital role in saving lives and keeping the public safe.
Shift Patterns
Call Handler – Full Time Pattern:
24/ x x 2, x 2, 4 x Rest Days, x 2, x 2, x 2, 4 Rest Days)
Salary: Salary starting at £37,235 approximately (inclusive of shift allowances)
Dispatcher – Full Time Pattern:
24/ x x 2, x 2, 4 x Rest Days, x x 2, x 2, 4 x Rest Days)
Salary: Starting Salary £37,234 approximately (inclusive of allowances)
Part-time shift patterns are available for both roles and can be discussed at assessment centre and interview.
Benefits
* We offer a generous pension scheme (career average) with death in service benefit.
* Cambridgeshire Constabulary offers 24 days annual leave rising to 29 days after five years continuous service.
* We offer a flexible approach to work/life balance with a range of full time and flexible contracts available.
* We offer secure parking on site at our Headquarters in Hinchingbrooke and are located close to the local bus and train services in Huntingdon.
* You will have access to a range of Health and Wellbeing Services including an Employee Assistance Programme
* Free on-site gym facilities
* Sports and social clubs
Our aim is to recruit talented people with a wide range of different skills and experiences, and we welcome applications from all sections of our community.
Do you have what it takes to think fast, stay calm, and help keep your community safe? Then apply to work in our Demand Hub – you could make all the difference.
For further information please contact Tracy Blackwood on or Harry Badcock on
Help us deliver outstanding policing for everyone.
We believe that to serve our communities effectively, we need people from all backgrounds, bringing a wide range of life and professional experiences. This helps us reflect the communities we serve and ensures we deliver the best possible service.
Why Choose a Career in Policing?
Cambridgeshire Constabularyis recognised as a pioneering and forward-thinking service, responsible for policing a large, diverse, and multicultural population.
If you're looking for a meaningful and rewarding career—where you can make a real difference, take on new challenges, and gain a wide variety of experiences—then we want to hear from you.
What We Offer
We're proud to support our people with a comprehensive benefits package, including:
* Pension Schemes: Access to the Local Government Pension Scheme, with employer contributions and death-in-service benefits.
* Generous Annual Leave: 24 to 33 days (depending on rank and length of service).
* Sick Pay: Up to six months full pay and six months half pay (depending on service).
* Family Leave: Occupational maternity, adoption, and paternity pay (depending on service).
* Carers and Discretionary Leave
* Flexible Working: Including compressed hours, flexible shifts, job sharing, annualised hours, and agile working (role dependent).
* Wellbeing Support: Local wellbeing teams, on-site gym facilities and exercise classes (location dependent).
* Sports & Social Clubs: Enjoy discounts, trips, and events through our dedicated clubs.
* Cycle to Work Scheme
* Blue Light Card App: Option to sign up for discounts in-store and online for emergency service workers.
* Financial Support: Access to Police Mutual for savings plans, insurance, loans, and independent financial advice.
* Employee Assistance Programme: Confidential support for personal and professional wellbeing.
* Staff Support Networks: Including groups for Black and Minority Ethnic colleagues, LGBTQ+ colleagues, disability awareness, menopause support, faith-based groups, and more.
* Trade Union Membership: Access to UNISON.
* Career Development: Opportunities for progression, promotion, and leadership training.
Equality, Diversity & Inclusion
We are committed to building a workforce that is inclusive and truly representative of the communities we serve. We welcome applications from individuals of all backgrounds, especially those currently under-represented in policing, including:
* Black, Asian and Minority Ethnic communities
* People of all ages and abilities
* All faiths and religions
* LGBTQ+ communities
* Individuals from disadvantaged or marginalised backgrounds
All applications are assessed fairly and based on the evidence you provide and your suitability for the role.
Disability Confident Logo
Recruitment and Selection Policy
Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.
Police Barred and Advisory Lists
Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.
Vetting and Safeguarding
We are committed to safeguarding and operate safer recruitment processes, to ensure a police service that employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references.
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