Resident Welfare Officer
Bradford, Huddersfield, Doncaster, Barnsley and Halifax
Salary up to £28,917 per annum plus a Car allowance
Contract: Full-Time, Permanent Role
About The Role
Mears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. This is a front-line role combining administrative, practical, and pastoral responsibilities. You will provide floating support to service users, helping them manage interim housing and access the resources they need to move forward. The role demands a balance of hands‑on support and efficient case management, with a strong focus on safeguarding and service delivery.
Role Responsibilities & Essential Criteria
* Manage your own diary and property portfolio, carrying out inspections, raising work orders for repairs (including voids), and following up on completed work.
* Balance administrative responsibilities with direct support work, demonstrating flexibility, time management, and a commitment to service delivery.
* Proficiency in Microsoft Office and general IT competence is essential.
* Maintain regular contact with service users through face‑to‑face visits and telephone calls, encouraging engagement with appointments and support services.
* Support service users with health, finances, repairs, and the move‑on process, using empathy, problem‑solving skills, and a practical approach to meet individual needs.
* Assist with appointments and referrals, including providing fallback support when necessary.
* Help service users find and secure appropriate accommodation, drawing on knowledge of housing pathways and the ability to advocate effectively.
* Arrange food parcels and ensure access to essential resources, demonstrating compassion, responsiveness, and a genuine desire to help others.
* Contribute to a front‑line team supporting vulnerable individuals, including those affected by drug misuse, homelessness, mental health challenges, trafficking and offending histories.
* Assess individual and family needs and identify appropriate support packages to maintain independence.
* Demonstrable experience in a similar role within housing, support or welfare services is essential.
* Strong communication skills with both clients and colleagues, and the ability to manage conflict and challenging situations are required.
* A full UK Driving Licence is essential for travel between properties and appointments.
Benefits We Can Offer You
* 25 days annual leave plus bank holidays.
* Annual Mears Fun Day.
* Volunteering Leave – paid volunteering in the community.
* Staff perks with Mears Rewards – discounts on groceries, holidays, eye test vouchers, share‑save scheme and more.
* Family friendly policies.
* Company car for both work and personal use, fuel card and PPE.
Application Process
We will carry out a Background, Identity, Security clearance and BPSS check. For these checks to be completed, we require from you the relevant identification, including proof of address, references, a valid passport and proof that you have lived in the UK for the last five years.
Apply below or to discuss your application further; contact: Beth Dunford (beth.dunford@mearsgroup.co.uk).
EEO Statement
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, value individuality, and provide equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme. We also hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages. These questions are optional and will not impact your ability to apply. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds.
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