Job Opportunity: Security Cleared (SC) First Line Analyst - 24/7 Service Desk
Location: Milton Keynes
Clearance Required: Minimum SC Clearance
Shift Pattern: Rotating Early, Mid, and Late shifts (covering 7am-7pm)
Hours: 24/7 x 365 Service Support
Employment Type: Temporary
About the Role
We are looking for a dedicated and highly motivated First Line Analyst to join our 24/7 Service Desk team, supporting the clients customers in a fast-paced, secure environment.
This is a key frontline role where you will provide technical support, assist with service delivery, and ensure all customer incidents and requests are handled professionally and efficiently.
Key Responsibilities
Provide first line technical support to customers as part of a 24/7 x 365 operation.
Investigate and resolve incidents in line with SLAs and standard procedures.
Fulfil customer service requests promptly and accurately.
Assist in problem investigations and contribute to root cause analysis where required.
Identify gaps in support knowledge and generate/update technical documentation.
Offer technical coaching and guidance to team members when needed.
Ensure all activity adheres to agreed service standards, processes, and security requirements.
What We're Looking For
Active SC Clearance (minimum) - essential.
Experience in a technical support or service desk environment (1st line or similar).
Strong troubleshooting skills and a customer-first mindset.
Ability to work effectively in a shift-based 24/7 environment.
Clear communication skills and a proactive approach to problem-solving.
Ability to follow processes while maintaining high-quality service delivery.
What We Offer
Opportunity to work within a secure, high-performance technical environment.
Supportive team culture with ongoing coaching and development.
Shift-based working with potential for progression.
Exposure to a wide range of technologies and customer environments.
If you meet the clearance requirements and are ready to be part of a high-performing support team, we'd love to hear from you. Apply today!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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