What You’ll Do
As a Senior Support Engineer, you’ll provide 2nd and 3rd line support as we deliver secure digital solutions in highly secure environments. You’ll work alongside engineers, architects, and delivery specialists to develop technology that enables faster, safer decision‑making for critical operations.
* Respond to incoming tickets and provide ongoing feedback on progress.
* Providing expert, 2nd/3rd line support for our environments, services and infrastructure.
* Continual improvement & problem management.
* Ensure incident tickets are appropriately updated and maintained and fed into the major incident process where necessary.
* Ensure incident resolutions are appropriately documented in the ticketing system and wider knowledge base.
* Occasional travel to remote sites may be required.
What We’re Looking For
We value people who take ownership, think critically, and enjoy working as part of a collaborative team tackling complex challenges. You don’t need to tick every box, but we’re particularly interested in people with skills/experience in:
* Windows 10/11 & Apple MacOS support and administration
* Azure/Microsoft 365 user and device administration
* Microsoft Teams administration
* Endpoint Manager/InTune administration
* Active Directory user and group administration
* PowerShell & scripting experience
* End User Device provisioning, onboarding of users
* Understanding of security concepts (MFA, Conditional Access)
* Knowledge of networking & VPN configuration
Just as important are curiosity, strong problem solving ability, and the motivation to continuously improve how technology is designed and delivered.
Benefits
We offer competitive salaries and a package that supports your wellbeing and development, including 25 days annual leave + bank holidays, free Private Medical cover and Life Assurance, Generous pension (10% employer, 5% employee contribution), Bonus and Professional development and training support. In addition to secure parking, gym, café & restaurant on site and lots of open break out spaces.
Security Clearance
Due to the secure nature of the position and working environment, you must have or be eligible to obtain Security Clearance. More details relating to UK Security Clearance can be found here: United Kingdom Security Vetting: clearance levels - GOV.UK.
#J-18808-Ljbffr