BDS are currently recruiting for a Customer Service Advisor working with the Responsive Repairs sector within a well known Housing Association from their Oldham office.
The main focus of the role is to provide an effective, efficient, responsive, comprehensive front line housing, responsive repairs and customer service to existing and potential tenants and internal customers.
Main duties include but are not limited too;
* Accurately inputs information and data on to the relevant property and housing management database systems.
* Monitors and updates compliance, servicing and surveying schedules and programmes the associated works
* Pro-actively manage customer rent accounts, negotiating payment plans with customers, setting payment methods, monitoring arrears, credits, processing direct debits and refunds
* Carries out initial diagnostics and raise works orders or property inspections and appointments.
We are looking for a candidate with;
* Intermediate IT knowledge including Excel and Word
* Experience working in a frontline customer interface environment
* Experience working in a housing/property related field
* Responsive Repairs experience
Initially office based whilst training, after training a hybrid approach on 3 days in the office and 2 working from home will apply.
This is a temp ongoing role for a maximum of 12 months to start ASAP
Hours; Rota pattern of 35 hours / week on a rotation of 8–4, 9-5 Monday to Friday
Pay rate; £17.69ph PAYE- £22.89ph UMB