Overview
Service Manager role at Arnold Clark, Doncaster Motorstore. We are looking for an experienced and ambitious Service Manager to join the team.
Location: Doncaster, England, United Kingdom
Hours: Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays
Our Offer
* 33 days’ annual leave
* Flexible leave
* Generous employee discounts
* Private healthcare
* Workplace pension
* …and much more
Day-to-day responsibilities
* Managing a service team of technicians, advisors and support staff, and ensuring productivity and efficiency targets are achieved
* Ensuring all servicing work in the branch is carried out correctly, competently and on time
* Delivering excellent customer service at all times and resolving issues quickly to the customer’s satisfaction
* Ensuring compliance with company, DVSA, manufacturer and health and safety policies
* Reviewing and analysing department KPI and financial reports, and motivating staff to exceed objectives
Essential Skills
* Previous experience in a similar role
* Strong communication and influencing skills
* A passion for delivering great customer service
* High levels of literacy and numeracy
* Leadership skills and the ability to motivate your team to achieve success
* Good organisation and IT skills
* High levels of accuracy and attention to detail
* The ability to stay calm under pressure
* Understanding of how to identify and maximise sales opportunities, remaining honest, ethical and compliant at all times
* A full clean driving licence held for a minimum of one year
Nice to Have (but Not Essential)
* Understanding of modern motor vehicle technology
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Other
* Industries: Motor Vehicle Manufacturing, Hospitality, and Retail
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