Mortgage Servicing Specialist
12 month FTC
Leicestershire/Hybrid/Remote
Up to £35k per annum
Are you an experienced, mortgage professional who thrives on providing a first-class customer experience? Our client is a mortgage and savings provider, seeking a Mortgage Servicing Specialist to join their team on a 12-month FTC. In this role, you will be responsible for all mortgage servicing across a range of loans (including short term, development finance and commercial), along with involvement with ongoing projects within the department.
Our clients head office is based in Leicestershire and ideally, they would prefer 2 days per week based at their head office. However, they are very open to a more remote approach, but with the understanding you would be happy being based at the head office 3 days per month.
Whilst our clients head office is based in Leicestershire, they can offer a hybrid approach to the working week. Ideally, 2 days per week at head office would be preferred, however, they are also happy to consider 3 days per month for a longer commute.
Duties will include:
* Short term loan monitoring – Manage and monitor facilities through term to repayment, including adherence to offer conditions and exit strategies
* Development loan monitoring – Requests for drawdown, with regular monitoring of circumstances and progress towards completion.
* Vulnerable customers – To have empathy with and understand customer’s circumstances, to find a suitable repayment solution keeping the customers best interest at the fore front.
* Post completion – Manage and liaise with long term mortgage borrowers concerning adherence to their post completion offer conditions where applicable.
* Completion of commercial annual reviews with knowledge and basic understanding of company accounts.
* Quality of book – Identify areas of potential risk through gap analysis.
* Identify changes to borrowers’ financial circumstances.
* Liaise with Solicitors and Estate Agents with regards to repossessing a property taking the process through to sale completion
* Identify and report Risk Events to allow policies and procedures to be reviewed.
* To ensure there are monitoring processes and control on short-term loan repayment strategies.
The successful candidate will possess previous mortgage servicing/post completions experience across a range of loans and highly desirable if you had any short-term lending experience.
Along with a competitive salary, the also offer 27 days holiday (plus BH’s and a birthday day off), Pension Contribution, Bupa healthcare and more!
If this sounds like your next role, please apply today.