Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again. Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee. We are currently recruiting for a Reception Supervisor at Brandshatch Place Hotel & Spa, part of Hand Picked Hotels. One of the most renowned country house spa hotels in Kent, Brandshatch Place Hotel & Spa, is a beautiful rural retreat nestled within 12 acres of glorious parkland and gardens. Providing a boutique home-away-from-home, the property’s convenient location to the capital provides the best of all worlds, whether visiting for business or leisure. About the Role The role of our Reception Supervisors is to deliver an exceptional guest experience, by putting the guest at the heart of everything you do, through personalised and thoughtful service with care and attention to detail. You will be expected to demonstrate a high level of engagement with guests throughout their stay to make them feel at home, relaxed, and importantly identify and create magical memories at every possible opportunity. In collaboration with the Front office management, you’ll maintain regular and effective communication to the reception team supporting them to ensure a seamless operation, aware of all the days activities. Provide guidance, trusting team members to work autonomously to the limit of their current experience and knowledge. Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team. About you: To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel as a Reception Supervisor or a Receptionist, ready to take that next step in your career. Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience. Takes ownership for making routine decisions, seeking advice where needed and accepting accountability for actions taken. You’ll have proficient computer skills, including knowledge of hotel reservation systems and Microsoft office. Knowledge of Opera is desirable. Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario. Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure. Company Benefits Our Benefits include: A competitive salary package of £30,160 per year, plus a share of service charge. This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs working a variety of shifts. Live in accommodation is available with this role for a weekly charge of £69.93, inclusive of meals & bills. Company pension scheme with a generous employer contribution. Life assurance scheme. Employee Assistance Program to support you with whatever life throws at you. Company Sickness Scheme Benefit. 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service. Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team. Discounted staff stays with Hand Picked Hotels & on all food & drink. Annual loyalty awards (like afternoon teas and overnight stays). Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform. Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion. Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.