Cancellations Support Officer
Location: Gloucester, GL1 1DQ
Contract: Temporary - 6 months (with potential extension)
Pay Rate: £13.90 per hour
Hours: 37.5 per week | Monday-Friday | 8am-4pm/9am-5pm (flexibility required)
Working Pattern: Fully office-based
Start Date: Monday 19th January 2026
We are recruiting Support Officer's to join a team supporting key HM Land Registry processes. This role is ideal for someone who is organised, confident on the telephone, and able to manage a high-volume workload with accuracy.
You will play a vital part in preventing unnecessary application cancellations by contacting lodging conveyancers, gathering information, and ensuring applications are correctly progressed.
Key Responsibilities
* Contact lodging conveyancers by telephone to confirm receipt of requisitions and request any outstanding information
* Grant extensions of time where appropriate and send follow-up correspondence
* Review applications approaching cancellation and take appropriate action
* Check application forms and previous actions taken
* Retrieve applications from the workflow system
* Maintain accurate records on the Points Arising Screen (PAS)
* Liaise with internal teams when required
* Support continuous improvement by identifying recurring issues
Essential Skills And Experience
* Confident and professional telephone manner
* Strong customer service experience
* Excellent attention to detail and ability to follow structured procedures
* Clear written communication skills
* Ability to prioritise and manage a busy workload
* Proficient in MS Office, particularly Word, Excel and MS Teams
* Ability to take clear notes and complete accurate data entry
Successful candidates will require a DBS check and 3 years of referencing.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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