Department: Customer Success Employment Type: Full Time Location: Warwick Description Who are we? At Bright, we create cutting-edge software for accounting, payroll, tax, and practice management, supported by a team of talented individuals who are passionate about making a difference. Together, we lead the industry with innovative solutions and unparalleled customer support. We’re all about creating opportunities for businesses to succeed—and for you to shine. Join us, and be part of a supportive, collaborative team that values your voice and contributions. Why join us? We believe in empowering people to grow professionally while maintaining balance in their lives. At Bright, you’ll work in a dynamic, inclusive environment that supports your personal and career aspiration Overview Join our Customer Success team as we expand to enhance customer engagement and drive retention and growth. We're looking for product-focused professionals to help customers maximise value from Bright's flagship products. Key Responsibilities Customer Engagement: Engage with customers across all stages of their journey with Bright Pre-Sales Support: Assist customers during the pre-sales phase of the sales cycle Onboarding: Help customers successfully onboard onto our products Product Adoption: Guide customers to achieve full product adoption and maximum value Customer Advocacy: Drive customer retention, growth, and advocacy Sales Coordination: Identify up-selling and cross-selling opportunities and coordinate with sales colleagues Solution Discussions: Confidently discuss customer needs and potential solutions Skills, Knowledge and Expertise Required Skills & Experience Learning Mindset: Willingness to expand knowledge to include additional flagship products Communication: Excellent verbal and written communication skills Commercial Acumen: Strong business and commercial understanding Presentation Skills: Ability to present effectively to customers Independent Thinking: Self-directed problem-solving capabilities Accountability: Strong sense of ownership and responsibility for results What We're Looking For Drive & Passion: Enthusiasm for helping customers achieve their outcomes Collaboration: Ability to work effectively with team members and colleagues Adaptability: Eagerness to embrace new challenges, systems, and processes Continuous Improvement: Commitment to ongoing development and improvement Customer Focus: Dedication to delivering high-value, multi-disciplined customer services Benefits What We Offer Opportunity to work with cutting-edge AI technology that is transforming the payroll and accounting space Collaborative, innovative team environment Professional development and growth opportunities Competitive compensation and benefits package Qualified candidates who are passionate about client success and eager to work at the intersection of technology and business are encouraged to apply. At Bright, we celebrate individuality and create opportunities for everyone to succeed. If you’re passionate about providing solutions that make a difference, we’d love to hear from you.