Overview
Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Sales Membership Manager to oversee 2 Centre operations based in Derbyshire. Leading a busy team you will take an active lead in the growth of membership across both centres.
Responsibilities
* Provide a line manager role supporting the Membership Advisors to maximise opportunities, working to set KPIs and targets.
* Meet with the team regularly to monitor performance and ensure support in line with spirit values.
* Manage the team with the philosophy that "everyone's a member", focusing on converting users to members.
* Develop a high level of customer service and ensure excellence at all times.
* Empower the team to become subject matter experts with strong product knowledge of the facilities and customer needs.
* Ensure administration and systems are kept up to date and compliant.
Qualifications / Background
* Experience in Membership management, Sales manager, or consultancy background.
* Excellent communication skills to liaise with external and internal customers/staff.
* Proven ability to motivate and drive a sales team to success and to get the best out of the team.
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