Job Description
About Space Engineering Services:
Space Engineering Services is the UK’s leading provider of refrigeration, heating, ventilation and air conditioning services. We are an established name with a trusted reputation for delivering outstanding service and support amongst many of the country’s largest organisations across the retail, commercial, industrial, food service, and public sectors.
The purpose of the role is to:
* Provide 1st line technical IT support to our end users
* Build new IT hardware for new starters
* Manage the return of IT equipment for leavers
* Induct new starters into the business regarding their IT equipment/security awareness
* Develop a wide range of technical skills as you troubleshoot different aspects of our IT infrastructure
What you’ll be doing:
* Day to day support for 400+ desk-based and remote users
* Ensuring that all communications to the IT helpdesk, phone calls, and emails are answered promptly and in a professional and courteous manner
* Responding to requests for support by identifying, logging and categorizing incidents
* Resolve issues at first contact using standard operating procedures and knowledge base
* Troubleshooting and resolving basic technical issues
* Ensuring users are provided with regular updates, and progression is made in line with service level agreements
* Ensuring that all actions and diagnostics performed are recorded accurately in the helpdesk management tool
* Building, installation and configuration of computer / mobile hardware and software
* Active Directory administration (passwords, users, groups, permissions).
* Office 365 administration (passwords, users, groups, permissions).
We’d love to meet someone with:
* Customer service skills, verbal / written communication, and telephone manner
* Logical problem solver skills and the ability to work independently or as part of a team
* Some experience working on an IT help desk
* Desktop support experience with familiarity around laptop and desktop builds running the latest versions of Microsoft Windows
* Laptop / PC diagnostics, upgrade, and repair experience. Android Mobile device support experience
* A values driven approach – it’s not just what we do, but how we do it that’s important at Space. We’re here for each other, here for our customers and here for what matters
Entry requirements:
* 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
* GCSE Maths and English (or equivalents) at grades 3+ (D or above)
* Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours: 37.5 hours a week
Benefits:
* Competitive salary that is equal or above industry average in area
* Private medical insurance
* Income protection insurance (2 years)
* Life cover of 2 x salary
* Health cash plan
* Employee assistance programme
* Discount scheme including gyms
* Introducers bonus scheme
* Excellent pension scheme
* Company sick pay scheme
* Visit our manufacturing facility to see first hand new technologies.
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.