Social network you want to login/join with:
We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 12 of the 30 most innovative global companies, 60% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.
Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum by reporting $360.2M revenue in Q3 FY25, delivering 4.3% Q-o-Q and 19.9% Y-o-Y growth. Our 23,900+ global team members, located in 19 countries, have been instrumental in helping the market leaders transform their industries. We are also pleased to share that Persistent won in four categories at the prestigious 2024 ISG Star of Excellence Awards, including the Overall Award based on the voice of the customer. We were included in the Dow Jones Sustainability World Index, setting high standards in sustainability and corporate responsibility. We were awarded for our state-of-the-art learning and development initiatives at the 16th TISS Leap Vault CLO Awards. In addition, we were cited as the fastest-growing IT services brand in the 2024 Brand Finance India 100 Report. Throughout our market-leading growth, we’ve maintained a strong employee satisfaction score of 8.2/10.
About Position:
Desktop Support
* Location: Brindley place, Birmingham, UK
* Travel Requirements: As per requirement, nearby client offices. Travel allowances will be reimbursed as per policy.
* Car Requirement: Yes, should know how to drive
* Type: Full Time Salaried/ Subcon
* Experience: 5-7 yrs
* Verbal: Should possess good communication skills (speaking and writing)
Key Responsibilities:
* Support onboarding and offboarding of users including shipping of assets within defined timelines, IT support during catastrophic events.
* Perform asset management, stock-keeping and US sites documentation.
* Work with vendors, clients, carriers and technical staff and perform other duties as assigned.
* Provide logistical support to local IT facilities, guiding and maintaining software and hardware device implementation, and testing.
* Interact with VIP users for IT support and manage expectations with timely resolution of issues raised.
* Configure and support conference devices that reside in conference rooms at client locations and provide support to end users during team meetings.
* Support all peripherals connected to end user devices, packing, unpacking of hardware (laptops, servers, and peripherals).
* Submit warranty parts requests, where applicable, to the vendor support team.
* Manage and prioritize incoming emails, tickets, and calls according to urgency and respond accordingly.
* Support user issues related to hardware and software, ensuring resolution on priority.
Infra Support activities:
* Racking and stacking of network switches and servers, if required.
* Work with admin team to plan office movement and refurbishment activities.
* Perform decommissioning activities including logical and physical shutdown of devices.
* Structured cabling and patching of devices in office/DCs.
* Coordinate with infrastructure teams to ensure proper device connection and configuration.
* Oversee recycling of out-of-support devices and ensure disposal certificates are arranged from third parties and handed over to clients.
Functional Knowledge:
* Windows 11
* PC hardware skills
* Apple devices (iPhone and iPad)
* Knowledge of build process and use of client imaging products
* Knowledge of LAN/WAN/WiFi
* Anti-virus and encryption software
* RingCentral telephony
* Printing
Skills:
* Proactive problem identification and resolution
* Logical investigation and reasoning skills
* Ability to prioritize workload and work independently
* Excellent time management and organizational skills
* Ability to meet tight deadlines
* Assess end-user requirements and offer training to enhance understanding
* Clear and succinct communication skills, both written and oral; strong leadership qualities
* Willingness to learn new skills as required
Behaviors:
* Passionate about IT and technology
* Build and maintain positive relationships within the team and across the organization
* Ability to work autonomously
* Calm and approachable demeanor
* Maintain confidentiality
* Competitive salary and benefits package
* Culture focused on talent development, with quarterly promotions and company-sponsored education and certifications
* Opportunity to work with cutting-edge technologies
* Employee engagement initiatives such as project parties, flexible hours, and long service awards
* Insurance coverage: group term life, personal accident, and Mediclaim for self, spouse, two children, and parents
Our company fosters a values-driven and people-centric work environment that enables our employees to:
* Grow professionally and personally
* Make a positive impact using the latest technologies
* Engage in collaborative innovation, emphasizing diversity and work-life balance
* Access global opportunities to work and learn with top industry talents
Let’s unleash your full potential at Persistent - persistent.com/careers
#J-18808-Ljbffr