Lloyd Recruitment Services are working with an established company based in the outskirts of Haywards Heath who are looking to recruit a Customer Service Supervisor. What's in it for you? Salary up to £28,000 Monday to Friday, 9am-5:30pm On site parking Plus excellent company benefits Main responsibilities for the Customer Service Supervisor: Answer all calls that come through to the Customer Services Team Assist customers with their query in a positive and solution driven manner Handle any customer service and after sales issues Responding to issues decisively and providing the best possible solution Managing a personal inbox for all queries, requests and orders Overseeing sales inbox across all brands Answering and responding to customer service inbox emails Liaising with Sales Reps for current and aftersales issues Completing all paperwork Taking ownership and responsibility for any issues when answering the phone Ensuring a satisfactory conclusion for the customer Working closely with other departments to resolve issues and provide excellent standards of customer service Skills and experience needed to be a successful Customer Service Supervisor: Previous customer service experience Excellent attention to detail Professional telephone manner, remaining calm and professional Confident in handling and resolving customer issues Customer focused Competency with computer systems Refer a Friend and Earn: Know someone seeking new opportunities? Refer them to Lloyd Recruitment Services and receive a retail voucher worth up to £500. Visit our website for full details. Application Note: Due to high application volumes, we'll only contact shortlisted candidates. If you don't hear from us within 5 days, consider your application unsuccessful. By applying, you consent to our Privacy and GDPR Policy. Lloyd Recruitment Services is an equal opportunities employer and acts as a recruitment agency for this vacancy.