Part-Time Digital Customer Service Advisor Salary: £12.82 per hour / £10,666.24 per annum Location: Warrington - onsite role Hours: 16 hours per week, working 2 out of 3 days: Friday, Saturday, or Sunday. This schedule supports peak demand on Fridays and Saturdays, with rotational coverage on Sundays. Contract: Permanent
Keywords:
digital customer service advisor, digital service, online account assistance, regulatory compliance, team environment, career development, inclusive workplace, flexible shifts, employee benefits
An exciting opportunity has arisen for a
Part-Time Digital Customer Service Advisor
to join a thriving digital customer service team in Warrington. This role offers the chance to be part of a supportive and collaborative environment where your commitment to delivering exceptional service will be valued and rewarded. With a competitive hourly rate of £12.82 (£10,666.24 per annum), flexible weekend-focused shift patterns, and a comprehensive benefits package—including bonus opportunities, pension scheme, and enhanced family leave—this position is ideal for someone who enjoys helping others and wants to grow professionally and personally.
What You'll Do
* Respond promptly and professionally to inbound customer queries via live chat, telephone, and email channels.
* Deliver friendly and accurate assistance while ensuring all interactions meet regulatory standards.
* Maintain precise records of customer data and resolve account-related issues efficiently.
* Collaborate with internal departments to address complex queries and ensure seamless customer experiences.
* Participate fully in on-site training during your initial four weeks to build confidence in systems and processes.
* Work 16 hours per week across two days (Friday, Saturday, or Sunday) as part of a rotational schedule supporting peak demand periods.
What You Bring
* Proven experience in a customer-facing role with strong verbal and written communication skills.
* A positive attitude toward learning new systems or processes and enthusiasm for personal development.
* Strong attention to detail when recording data or following procedures.
* Ability to work collaboratively with colleagues across departments to resolve issues quickly.
* Comfortable working weekend shifts as part of a regular rota pattern.
Why Join Us
This organisation is committed to creating an inclusive workplace where everyone feels welcome regardless of background or identity. Employees benefit from comprehensive training programmes designed for skill-building and personal growth. Flexible shift options cater to various lifestyles while enhanced family leave policies reflect genuine care for staff wellbeing. Additional perks include bonus schemes, generous pension contributions, recruitment rewards, and discounts at leading retailers both online and on the high street.
What's Next
If you're ready to take the next step as a
Part-Time Digital Customer Service Advisor
, apply by clicking the link below
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates