5 Months Fixed Term Contract
Full Time (37 hours per week)
Join our team at Gloucester City Homes (GCH) and help us deliver a first-class repairs and maintenance service to our customers. We’re looking for a proactive and organised Repairs & Scheduling Officer to support the smooth day-to-day running of our Property Care Services.
About the role
As a vital member of the Repairs & Scheduling team, you’ll play a key role in coordinating and monitoring repair work orders. Your focus will be on ensuring that trades staff and contractors are scheduled efficiently to meet performance targets and deliver high-quality service to residents.
Key Responsibilities
* Schedule and dispatch repair technicians based on availability, location, and skill set
* Monitor job progress and proactively adjust schedules to accommodate emergencies or delays
* Provide exceptional customer service by managing appointments, keeping residents informed, and resolving scheduling conflicts
* Support performance reporting and rota planning to optimize team efficiency
* Ensure accurate system updates across CRM and Total Mobile platforms
* Track resource usage and ensure materials are allocated effectively
What we’re looking for
* Experience in repairs, maintenance, or social housing environments
* Experience using scheduling or CRM systems (Total Mobile experience is a plus)
* Strong IT literacy, particularly with Word, Excel, and scheduling systems
* Ability to work under pressure and adapt to changing priorities
* A proactive mindset with attention to detail
A Business Administration qualification (NVQ or equivalent) would be beneficial.
Why join GCH?
At Gloucester City Homes, we’re proud to make a real difference to our communities. You’ll join a supportive, values-driven team that encourages innovation, continuous learning, and collaboration.
We offer:
✅ Competitive salary and pension
✅ Generous holiday allowance
✅ Learning and development opportunities
✅ A friendly and inclusive working culture
📅Closing Date: 26th November 2025.
Be part of a team that keeps Gloucester’s homes safe, efficient, and well-maintained.
Apply today and help us deliver outstanding service to our residents!
Our Culture
At GCH, how we do things matters. We live our #BeTheDifference framework every day —
We Adapt, We Inspire, We Own It, and We Care.
If you’re someone who takes pride in their work, embraces change, and is passionate about making a difference to our customers and communities, we’d love to hear from you.
Ready to be the difference?
Apply today and help us deliver safe, compliant homes that make a real impact.
GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date