What You’ll Be Doing
Driving Operational Excellence
* Lead the daily operation of the store, ensuring smooth, safe, and legally compliant processes at all times
* Implement store operations strategy to support sales growth and a great customer experience
* Ensure store labour is effectively deployed within budget to meet service and trading needs
* Monitor and manage performance against key KPIs, including sales, margin, cost control, and compliance
* Take ownership when acting as the most senior leader on site, ensuring store standards, safety, and service are maintained
Leading People & Culture
* Inspire, support, and challenge your team to deliver their best through clear direction and coaching
* Foster a positive, collaborative team culture - lead by example and live Selco's values every day
* Manage, brief, and develop direct reports, including recruitment, induction, and ongoing performance reviews
* Empower colleagues to make decisions, encouraging ownership and accountability at all levels
* Recognise great performance and support your team through change with strong communication and clarity
Delivering for Our Customers
* Set the tone for outstanding service, aligned with our value of being brilliant for our customers
* Support colleagues in resolving customer issues quickly and effectively, balancing customer satisfaction with business needs
* Promote a seamless, hassle-free experience across the trade counter, warehouse, yard, and delivery service
Safety & Security First
* Ensure all health & safety processes are followed and that colleagues feel confident and supported in working safely
* Take ownership for daily checks, incident reporting, and issue resolution, escalating where appropriate
* Act as key holder, responsible for store security, vehicle checks, and opening/closing procedures
* Be the primary first aider when on duty
Rewards & Benefits
Work-Life Balance & Extras
* Colleague Discount - Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
* Holiday Buy Scheme - Purchase extra holiday and spread the cost over 12 months.
* Paid Volunteer Leave - Take time off to give back to a cause close to your heart.
* Enhanced Family Leave Pay - Extra support for maternity, paternity, adoption, and fertility treatments.
* Free Breakfast - Start your day right with access to our in-store and office pantries.
* Apprenticeships & Career Development - Learn, grow, and take your career to the next level.
* Refer a Friend Bonus - Know someone great? Earn a bonus when they join our team!
Financial Benefits
* Enhanced Pension Scheme - We match every 1% above the statutory 5% that you contribute.
* EarlyPay - Access your earned wages before payday when you need them.
* Profit-Based Bonus Scheme - We work hard and celebrate success with yearly bonuses of up to 25% of salary.
* Sharesave Scheme - Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder.
* Retail & Leisure Discounts - Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!
Health & Wellbeing
* Private Medical Insurance - We cover the cost of a plan that allows you access private health treatments.
* Health Cash Plan - We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP.
* Employee Assistance Programme - Free and confidential support, including counselling, financial guidance, and legal advice.
* Life Assurance - Protection for your loved ones should the unexpected happen.
* Gym Discounts - Save up to 25% at hundreds of health clubs nationwide.
* Cycle to Work Scheme - Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier!
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