Job Overview:
As Community Manager, you'll own the day-to-day health, engagement, and communication within the ThriveCart community. This is a proactive role—not reactive moderation. You'll consistently provide updates, share timelines and key dates, surface important product and company news, and ensure members feel heard, supported, and excited to be part of ThriveCart.
You will be the voice of the brand inside the community, translating internal updates into clear, friendly, and trustworthy communication for our customers.
Key Responsibilities:
Actively manage and engage with the ThriveCart community on a daily basis
Foster a welcoming, helpful, and professional environment aligned with ThriveCart's brand values
Encourage meaningful discussion, participation, and peer-to-peer support
Consistently share product updates, roadmap highlights, timelines, and key dates with the community
Translate internal information into clear, customer-friendly posts
Ensure the community is always informed—no silence, no ambiguity
Serve as the voice of ThriveCart within the community
Communicate with clarity, empathy, and confidence, even during sensitive or high-traffic moments
Maintain a consistent tone and message that reflects ThriveCart's brand standardsPlan, host, and moderate webinars, tech-ins, and community sessions
Coordinate agendas, speakers, and follow-ups to ensure smooth execution
Engage attendees during live sessions and drive post-event discussion within the community
Support basic affiliate communications within the community
Share affiliate-related updates, announcements, and key dates
Act as a liaison between affiliates and internal teams, escalating questions or issues when needed
Gather community feedback, questions, and sentiment
Surface recurring themes, concerns, and opportunities to internal teams
Advocate for the community while aligning with company goals
Work closely with product, support, marketing, and leadership teams
Coordinate announcements, launches, and updates to ensure alignment and accuracy.
Required Skills:
Exceptional written communication skills with the ability to simplify complex information
Strong sense of brand voice, tone, and audience awareness
Highly organized and proactive—comfortable owning communication without being prompted
Naturally engaged, visible, and responsive
Calm, thoughtful, and confident under pressure, with strong interpersonal skills with the ability to build trust and credibility.
Experience and Education
Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent practical experience)
3+ years of experience in community management, customer engagement, social media, or customer-facing roles
Experience managing online communities (SaaS, ecommerce, or creator-focused products strongly preferred)
Proven experience communicating updates, timelines, or announcements to a customer audience.