Go back South Tyneside and Sunderland NHS Foundation Trust
Clerical Officer (Therapy Services)
The closing date is 15 June 2026
We are seeking committed individuals to join our Therapies Administration Team. You will be part of a small, supportive team providing vital administration and reception cover across all Therapy areas. This includes welcoming patients, managing appointments and records, and carrying out a variety of administrative tasks to ensure the smooth running of services.
The Therapies Administration Team supports all South Tyneside and Sunderland NHS Foundation Trust (STSFT) sites and plays a key role in delivering an excellent patient experience and supporting our clinical colleagues.
Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information.
Main duties of the job
* Provide reception cover across a range of Therapy services, greeting patients and supporting them with appointment arrangements.
* Manage patient records, correspondence, and general administrative tasks to ensure information is accurate and up-to-date.
* Support the smooth running of clinics by managing post, generating standard letters, and booking follow-up appointments when required.
* Deal with enquiries from staff, patients, and the public, both face‑to‑face and by telephone, in a professional and helpful manner.
* Rotate between reception areas across Trust sites, ensuring consistent cover and service delivery.
* Work across shift patterns (7.30am‑3.30pm, 8.00am‑4.00pm, 8.30am‑4.30pm and 9.00am‑5.00pm, Monday to Friday). Flexibility and adaptability to support cover across the Service when required.
About us
One Team One Trust – There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award‑winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture and working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under‑represented groups. Looking after our workforce health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.
We offer our staff outstanding benefits – Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co‑ordinator to help staff with childcare arrangements.
Job responsibilities
The Postholder will undertake general Reception duties along with other administrative support required for the day‑to‑day running of the Therapy Service Departments. The Postholder will be expected to rotate between varying Reception areas across the Trust.
Person Specification
Physical Skills
* The Post will involve sitting in a restricted position at a computer for long periods of the working day, looking at a screen.
* Required to physically lift bags or boxes containing case notes, and to file and retrieve case notes from a library setting.
Skills & Knowledge
* Good oral, written and interpersonal skills for reception work and answering telephone queries.
* Ability to use Windows‑based IT systems at a basic level.
* Planning and organisational skills to manage own workload effectively.
* Evidence of good communication skills.
* Knowledge of e‑mail and Microsoft packages.
* Excellent attention to detail and focus to ensure accurate data entry.
* Knowledge of Meditech V6.
* Knowledge of Medisec.
* Knowledge / awareness of Data Protection and Information Governance guidelines.
Experience
* Knowledge of patient administration systems acquired through on‑the‑job training and experience (NVQ Level 2 equivalent).
* Experience of working in a busy office environment with proven ability to prioritise workloads.
* Experience of working as part of a team, cooperating with other team members to achieve deadlines.
* Knowledge of the NHS.
Qualifications
* Evidence of good standard of Education in Numeracy and Literacy at minimum GCSE C / 4 Grade or equivalent (Level 2).
Employer name
South Tyneside and Sunderland NHS Foundation Trust
If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.
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