Overview
Mercedes Benz of Stourbridge
42 Hours per week
Basic Salary up to £55k DOE with a generous commission scheme
Are you looking for a career-defining role and longing to be part of something new and exciting?! Mercedes Benz of Stourbridge are looking for an ambitious and talented General Sales Manager to lead the team.
As General Sales Manager, you will act as a role model for customer service excellence for the team, always leading by example. You will develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too. You will be reporting into Peter Smith and be responsible of 20 team members. This is an opportunity not to be missed!
You will oversee the day to day running of the showroom including vehicle valuations and sales, supervising the vehicle journey from workshop prep right through to imaging and showroom presentation. You will work alongside the divisional buyer, dedicated prep Technicians, detailers, and photography team so that you can deliver marketing standards
Responsibilities
1. Managing the full sales process, from web inquiry to phone & showroom.
2. Managing staff performance from structured 121’s to training & development.
3. Implementing department targets and brand KPI's.
4. Responsible for buying in vehicles. As well as up to date stock pricing.
5. Ensuring full FCA compliance within the Sales Department.
6. Manage and own our Customer Satisfaction.
Qualifications
You will have prior experience in a similar premium automotive environment with a proven track record in transactional sales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member.
Experience monitoring financial performance against budget and the ability to identify and address any shortfalls promptly is a must. You will need the ability to understand finance and insurance product regulations. The ideal candidate will have excellent communication skills and the ability to influence and negotiate a sale.