Role/Team overview
Data science is at the heart of decision making in Sky and drives a majority of decisions across marketing, customer interactions and customer services. In the Advanced Analytics team, we are scaling up our data science practice to transform how we manage customers across all life cycles for both experience profitability. We have built and successfully deployed intelligence into Sky and are already delivering realisable value into the business. We gather a very large amount of data on customer behaviours and interactions and are looking for data scientists to extract value from our data assets and maximise customer value.
What you’ll do:
Producing high‑quality, actionable insights through advanced analytics and cutting‑edge predictive algorithms; work as a self‑starter and be actively curious about what numbers are telling us and how they can be actioned upon to improve our customer experience.
Designing and implementing innovative and commercially led data science and insights roadmaps with stakeholders (marketing, retention, service, finance) to improve the way they make decisions: hypotheses‑led problem solving to deliver solutions to business problems.
Engage with our technology teams and data engineers to build compliant, efficient and scalable solutions.
Strengthen our internal data science capabilities by continuously innovating and driving new ideas, building technology partnerships with our vendors, training and developing our people and creating a world‑class data science team at Sky.
Engage with key stakeholders to understand business objectives and support these objectives through best use of advanced analytics approaches.
Responsible for identifying the best analytical techniques, developing the solution, creating a framework for testing the solution and measuring the incremental value to the business from the solution.
What you’ll bring:
Deep expertise in machine learning and statistical modelling, with proven impact in areas like personalisation, churn, pricing, and optimisation.
Ability to quickly understand a business objective, problem‑solve to create an analytical solution and develop a solution alongside stakeholders.
Commercial knowledge and applications of data science to drive commercial value is a must – everything we do drives value into the business.
Hands‑on experience with Generative AI and LLMs, including prompt engineering, fine‑tuning, evaluation and production deployment.
Strong command of modern data stacks, including Python, SQL, Spark, BigQuery and Snowflake.
Clear communication skills, able to explain complex AI concepts to both technical and non‑technical audiences.
Benefits and perks
Sky Q, for the TV you love all in one place.
The magic of Sky Glass at an exclusive rate.
Discounted mobile and broadband.
A wide range of Sky VIP rewards and experiences.
Working environment
Hybrid working approach: 2 days in the office per week. Our Osterley Campus is a 10‑minute walk from Syon Lane train station, with shuttle buses to local tube stations and bike shelters.
We’re an equal‑opportunity employer and value diversity. We’re a Disability Confident Accredited Employer and welcome applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. If you are eligible and have the right to work in the UK, Sky does not offer sponsorship.
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