A Warranty Administrator, you will be part of the Aftersales team that works closely with our workshop and service advisor teams, overseeing processes related to warranty work and ensuring the correct steps are followed to complete warranty work accurately.
Who you are
* You will have previous administration experience, ideally with manufacturer warranties.
* Confident IT skills, ideally with Kerridge experience (full training provided, so not essential).
* You will be process-driven and organized, able to manage your time and workload effectively.
* Able to build good working relationships within your team and enjoy talking to customers.
What you'll do
* Ensure the accurate and timely completion of all warranty and department administration.
* Achieve all allocated objectives for the department and operate within the law at all times.
* Plan and manage your time carefully to ensure all tasks are completed within the agreed timeframes.
* Greet customers and visitors promptly, courteously, and professionally.
* Ensure all Group, Manufacturer policies, practices, and statutory legislation are strictly adhered to.
Benefits
25 days annual leave plus bank holidays, life assurance, pension scheme, discounted car purchase scheme, servicing and bodyshop services, discounted shopping portal, and more.
Who we are
Marshall Motor Group was established in 1909 by David Gregory Marshall in a small lock-up garage in Brunswick Gardens, Cambridge. We are now the UK's 7th largest motor retail group (AM100 11/24). We operate over 130 car, van, truck, and bike franchise stores across the UK. Our vision is to be the UK's premier automotive retail group, recognized by our colleagues, customers, and business partners. We aim to create a people-centric culture and operate as retailers delivering retailing excellence, being regarded as an employer of choice. We are part of the Constellation Automotive Group, Europe's largest vertically integrated digital used car marketplace, offering peace of mind and transparency by dealing directly with a trusted company.
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