NHS AfC: Band 2
We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate, and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £700 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’. Our two acute hospitals have Emergency Departments and provide 24‑hour care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
Job overview
We are currently recruiting a 37.5‑hour‑per‑week Appointment Clerk for our Outpatient Departments at ESHT. The successful applicant will be based at Conquest Hospital. The Outpatient Booking department is fast responsive; the candidate will need to demonstrate good written and verbal communication skills.
The ideal candidate will have excellent communication skills, IT knowledge, an ability to work on their own initiative and as part of a team working to strict deadlines.
Main duties of the job
The trust is committed to supporting and developing staff through apprenticeship programmes. If you do not have an NVQ you will be required to undertake a qualification as part of the apprenticeship scheme. The apprenticeship linked to the role is a Diploma in Business Administration level 2/3.
Hours can be discussed at interview and will include some Saturday working days on a rota basis.
Working for our organisation
A wide range of staff benefits are available, including staff development, enrolment in the NHS pension scheme, auto‑enrolment to our Temporary Workforce Service, access to onsite nurseries, staff restaurants and accommodation.
All staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust – submit your application today.
Statement on the Use of AI
We value the individuality that each candidate brings to the application process. While AI tools are widely available, we strongly discourage applicants from using AI‑generated content when applying for jobs with us. Your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words.
Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.
We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over‑reliance on AI‑generated content may diminish your chance of success.
Detailed job description and main responsibilities
Please refer to the job description attached.
If you have any questions about this position, please do not hesitate to contact us.
Qualifications
* GCSE or equivalent in English and Maths
* Ability to undertake additional training on departmental IT and manual systems
Experience
* Previous admin and clerical experience in a busy office environment or similar skills
* Experience and understanding of a Patient Administration System (PAS)
* Customer care skills and experience, preferably within a healthcare environment
Skills / Knowledge / Abilities
* Knowledge of IT systems
* An awareness of Government Access Targets
Vision, Mission & Strategic Objectives
Patients come first at East Sussex Healthcare NHS Trust.
Our vision is to be:
* The healthcare provider of first choice for the people of East Sussex.
Our mission is to:
* Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.
Our strategic objectives are to:
* Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
* Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients’ experiences.
* Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.
Our aims are that all services delivered by the Trust are:
* Safe
* Effective
* Caring
* Responsive
* Well‑led
Contact
Name: Sarah Mohammed
Job title: Outpatient Booking Manager
Email: sarah.mohammed@nhs.net
Telephone: 0300 131 4500
Extension: 774165
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