Role: Customer Operations Coordinator
Location: Biggleswade
Hours: Monday to Friday, 8am - 5pm, early finish Fridays
Salary: £31,800 per annum
OA are currently looking to recruit for an experienced Customer Operations Coordinator to join a well established client based in Biggleswade.
Duties of a Customer Operations Coordinator:
1. Deliver consistently high-quality customer service, maintaining a professional and friendly first impression at all times
2. Provide timely support and advice to customers, ensuring accuracy with technical details (e.g. part and serial numbers)
3. Prepare and manage estimates, quotations, and orders using internal systems and spreadsheets
4. Coordinate and progress workshop jobs, keeping customers updated on status and timelines
5. Handle RFQs, follow-ups, and customer communications to drive efficient service delivery
6. Support the wider team with administrative tasks, including travel and logistics arrangements, as required
What we would like from you:
7. Previous experience within B2B Customer Service and an administration role
8. Background industry within service, engineering or manufacturing is essential
9. Excellent communication skills; written and verbal
10. Accurate with meticulous attention to detail
11. Excellent organistion skills with ability to multi-task and prioritise workload
12. Confident telephone manner
13. Computer literate in Microsoft office
If you are interested in this role,